Current jobs related to Customer Experience Representative - Columbus, Ohio - Joann

  • Customer Experience Representative

    1 week ago

    Columbus, Ohio, United States Root Insurance Company Full time

    Customer Experience RepresentativeAt Root Insurance Company, we're revolutionizing the insurance industry with innovative technology and a customer-centric approach. We're seeking a skilled Customer Experience Representative to join our team.About the RoleAs a Customer Experience Representative, you will be the first point of contact for our customers,...

  • Customer Experience Representative

    3 weeks ago

    Columbus, Ohio, United States Firelands Scientific The Landing Dispensaries Full time

    Job Title: Customer Experience RepresentativeWe are seeking a highly skilled and enthusiastic Customer Experience Representative to join our team at Firelands Scientific / The Landing Dispensaries. As a Customer Experience Representative, you will be responsible for providing exceptional customer service and ensuring that every guest has a positive...

  • Customer Experience Representative

    1 week ago

    Columbus, Ohio, United States United Dairy Farmers Full time

    Customer Service Role at United Dairy FarmersAs a Customer Experience Representative at United Dairy Farmers, you will be responsible for creating a welcoming atmosphere for our guests. Your key responsibilities will include greeting guests with a warm and authentic hello, ensuring the store is prepared and ready for guests at all times, and anticipating the...

  • Customer Experience Representative

    2 weeks ago

    Columbus, Ohio, United States United Dairy Farmers Full time

    As a Customer Experience Representative at United Dairy Farmers, you will be responsible for creating a welcoming and engaging environment for our guests. Your key responsibilities will include:Key Responsibilities:Greet guests with a warm and genuine smile, ensuring a positive first impression.Anticipate and meet the needs of our guests, providing...

  • Customer Experience Representative

    2 weeks ago

    Columbus, Ohio, United States United Dairy Farmers Full time

    Customer Service RepresentativeAs a valued member of our team, you will be responsible for providing exceptional customer service to our guests. Your warm and authentic greeting will set the tone for a positive shopping experience.Key Responsibilities:Anticipate and meet the needs of our guests to ensure a satisfying shopping experience.Prepare and serve a...

  • Customer Experience Representative

    2 weeks ago

    Columbus, Ohio, United States United Dairy Farmers Full time

    As a Customer Experience Representative at United Dairy Farmers, you will be responsible for creating a welcoming atmosphere for our guests. Your key responsibilities will include greeting guests with a warm and authentic hello, ensuring the store is prepared and ready for guests at all times, and anticipating their needs to provide assistance and ensure a...

  • Customer Experience Representative

    2 weeks ago

    Columbus, Ohio, United States United Dairy Farmers Full time

    As a Customer Experience Representative at United Dairy Farmers, you will be responsible for creating a welcoming atmosphere for our guests. Your key responsibilities will include greeting guests with a warm and authentic hello, ensuring the store is prepared and ready for guests at all times, and anticipating their needs to provide assistance and ensure a...

  • Customer Experience Representative

    1 week ago

    Columbus, Ohio, United States United Dairy Farmers Full time

    As a Customer Experience Representative at United Dairy Farmers, you will be responsible for creating a welcoming and engaging environment for our guests. Your key responsibilities will include:Key Responsibilities:Greet guests with a warm and genuine smile, ensuring a positive first impression.Anticipate and meet the needs of our guests, providing...

  • Customer Experience Representative

    2 months ago

    Columbus, Ohio, United States National Registry of EMTs Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our organization, you will play a vital role in providing exceptional support to our stakeholders, ensuring a seamless experience throughout the certification process.Key ResponsibilitiesDevelop Knowledge...

  • Customer Experience Representative

    6 days ago

    Columbus, Ohio, United States United Dairy Farmers Full time

    Customer Service Role at United Dairy FarmersAs a Guest Service Associate at United Dairy Farmers, you will be responsible for providing exceptional customer service to our guests. Your key responsibilities will include greeting guests with a warm and authentic hello, ensuring the store is prepared and ready for guests at all times, and anticipating the...

  • Customer Experience Representative

    5 days ago

    Columbus, Ohio, United States Hilton Hotels Corporation Full time

    Job SummaryAs a Guest Services Agent at Hilton Hotels Corporation, you will be responsible for delivering exceptional customer experiences. Key responsibilities include:Greeting guests and completing the registration processAssisting guests with check-out and resolving any issues that may ariseDemonstrating a thorough knowledge of hotel information and...

  • Customer Experience Representative

    6 days ago

    Columbus, Ohio, United States United Dairy Farmers Full time

    Customer Service Role at United Dairy FarmersAs a Guest Service Associate at United Dairy Farmers, you will be responsible for providing exceptional customer service to our guests. This includes greeting guests with a warm and authentic hello, ensuring the store is prepared and ready for guests at all times, and anticipating the needs of our guests to ensure...

  • Customer Experience Representative

    2 weeks ago

    Columbus, Ohio, United States United Dairy Farmers Full time

    Be a Part of Our Team at United Dairy FarmersWe're looking for a Guest Service Associate to join our team at United Dairy Farmers. As a key member of our team, you'll be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet guests with a warm and welcoming smile, ensuring the store...

  • Customer Experience Representative

    1 week ago

    Columbus, Ohio, United States United Dairy Farmers Full time

    United Dairy Farmers Job DescriptionJob SummaryWe are seeking a skilled Guest Service Associate to join our team at United Dairy Farmers. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our guests.Key ResponsibilitiesGreet guests with a warm and welcoming...

  • Customer Experience Associate

    3 weeks ago

    Columbus, Ohio, United States Firelands Scientific The Landing Dispensaries Full time

    Job Title: Customer Experience RepresentativeWe are seeking a highly skilled and enthusiastic Customer Experience Representative to join our team at Firelands Scientific / The Landing Dispensaries. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key...

  • Customer Experience Ambassador

    1 month ago

    Columbus, Ohio, United States Firelands Scientific The Landing Dispensaries Full time

    Job Title: Customer Experience RepresentativeAt Firelands Scientific / The Landing Dispensaries, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. This role is responsible for providing exceptional hospitality and consultation to our guests, ensuring a seamless and enjoyable experience...

  • Customer Experience Liaison

    1 month ago

    Columbus, Ohio, United States National Registry of EMTs Full time

    Job Title: Customer Experience RepresentativeJoin the National Registry of EMTs team as a Customer Experience Representative, where you will serve as a primary point of contact for stakeholders. Your role will involve assisting current and potential certificants in navigating the website, submitting documents, and answering policy questions related to all...

  • Customer Experience Representative

    2 weeks ago

    Columbus, Ohio, United States United Dairy Farmers Full time

    Deliver Exceptional Guest ExperiencesAs a valued member of our team, you will play a key role in creating a welcoming and inclusive environment for our guests. Your warm and genuine interactions will set the tone for a positive experience, ensuring our guests feel valued and appreciated.Key Responsibilities:Anticipate and meet the needs of our guests,...

  • Customer Experience Representative

    1 week ago

    Columbus, Ohio, United States United Dairy Farmers Full time

    As a Guest Service Associate at United Dairy Farmers, you will be responsible for providing exceptional customer service to our guests. Your key responsibilities will include greeting guests with a warm and authentic hello, ensuring the store is prepared and ready for guests at all times, and anticipating the needs of our guests to ensure they leave...

  • Customer Experience Representative

    2 weeks ago

    Columbus, Ohio, United States United Dairy Farmers Full time

    Be a Part of Our Team!At United Dairy Farmers, we're looking for a Guest Service Associate to join our team. As a key member of our store team, you'll be responsible for providing exceptional customer service and ensuring a positive shopping experience for our guests.Key Responsibilities:Greets guests with a warm and welcoming smile, ensuring a positive...

Customer Experience Representative

2 months ago

Columbus, Ohio, United States Joann Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, driving sales, and maintaining a high level of operational excellence.

Key Responsibilities

  • Customer Service
    • Provide exceptional customer service by greeting every customer, using the F.A.S.T. service model to meet their needs, and engaging in friendly conversation about their projects.
    • Ask open-ended questions to learn about customers' project needs and escort them to the desired product's location.
  • Operational Excellence
    • Process customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
    • Stock shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
    • Maintain high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency.
  • Business Acumen
    • Invite customers to participate in store activities such as Education Classes, Custom Framing, and any other events being held at the store.
    • Proactively drive sales through product knowledge, suggestive selling, Innovative Merchandising, and building strong customer relationships to the JOANN brand.
    • Work to minimize shrink in the store by following proper policies and procedures, including cutting counter accuracy, remnants, damages, and inventory management.
  • Inspirational Leadership
    • Assist other Team Members with tasks to ensure that the team exceeds expectations from Store Management.
    • Work with Store Management and other Team Members on projects in a friendly and professional manner.
    • Assist with the training of new Team Members on running the register, cutting fabric, stocking shelves, and customer service.

Requirements

  • High School or GED preferred.
  • No experience required; 1-3 years previous experience in a customer service environment preferred.
  • Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 30 hours per week in a measurement period, as defined by JOANN, and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including but not limited to days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression.
  • Full-time status requires open availability and ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including but not limited to days, evenings, weekends, overnight shifts, and holidays. Team Members meeting these requirements are eligible for benefits within the Company's full-time benefits program. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression.

Physical Requirements

  • Stand during an entire shift (other than normal break time).
  • Continuously walk around all areas of the store throughout shift.
  • Read written instructions, reports, and other information on paper and computer screens.
  • Orally communicate with customers and other team members on a consistent basis throughout their shift.
  • Input data on computer keyboard and handheld units.
  • Use 2-way radios (hear incoming messages and provide verbal response).
  • Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
  • Lift, place, and arrange items on shelves and racks.
  • Bend down and reach above head.
  • Climb and descend ladder.
  • Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2lbs on a constant basis, 10lbs on a frequent basis, 10-49lbs on an occasional basis, and 50-97lbs group lifts on an infrequent basis).