Customer Service Ambassador
4 weeks ago
Customer Service Ambassador
At Schulte, we are seeking a highly skilled Customer Service Ambassador to join our team at Graduate Columbia. As a Customer Service Ambassador, you will be responsible for providing exceptional guest service and ensuring that every guest has a memorable experience.
Key Responsibilities:
- Greets guests as they arrive and provides a warm and authentic welcome
- Reviews arrival lists daily and assists in preparing and delivering welcome amenities
- Escorts VIPs to their rooms and checks them in prior to arrival
- Answers phone calls within three rings and responds to guest inquiries
- Responsible for handling cash and credit transactions accurately and efficiently
- Maintains the front desk area to be clean and organized
- Assists with lobby activation and other tasks as needed
- Utilizes proper procedures when handling guest data
- Follows through on guest requests and resolves complaints in a professional manner
- Participates in the Front Desk upsell program
- Retrieves necessary identification documents and payment information upon guest arrival
Requirements:
- Prior customer service experience
- High school diploma or equivalent
- Basic computer skills
- Ability to communicate effectively verbally and in writing
- Excellent time management skills
Benefits:
- Competitive hourly rate
- Opportunities for advancement and professional growth
- Free telemedicine and virtual mental health care access
- Multiple health insurance and life insurance options
- 401k plan with company match
- Paid time off for eligible team members
- Holiday pay and paid holidays
- Pet insurance
- Employee Assistance Program
- Discounted hotel rooms
- Savings Marketplace discounts
About Schulte:
Schulte is an Equal Opportunity Employer and is committed to providing a diverse and inclusive work environment.
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