Bilingual Customer Service Representative

4 weeks ago


Brest, Bretagne, United States SC State Credit Union Full time

Role Overview

As a Bilingual (Spanish/English) Customer Service Representative at SC State Credit Union, you will play a vital role in fostering a community of financial success and accessibility for our diverse member base. This onsite position offers an exciting opportunity to connect with members and make a meaningful impact by providing exceptional service in both English and Spanish.

Key Responsibilities

As a new Bilingual (Spanish) Customer Service Representative, your daily expectations will include assisting members with their inquiries and transactions in both English and Spanish, ensuring clarity and understanding in every interaction. You will be responsible for addressing member needs efficiently, whether that involves account inquiries, or resolving issues. Engaging with members over the phone, you'll deliver personalized service while maintaining a positive and professional demeanor. You'll also collaborate with team members to enhance service delivery and uphold our standards of excellence.

Requirements

To be successful as a Bilingual (English/Spanish) Customer Service Representative at SC State Credit Union, several key skills are essential. First, strong verbal and written communication skills in both Spanish and English will enable you to effectively assist a diverse member base. Active listening is crucial, as it allows you to fully understand member needs and provide tailored solutions. A high level of empathy will help you connect with members, making them feel valued and understood. Additionally, problem-solving abilities are important for addressing inquiries and resolving issues promptly. You should possess a professional demeanor and adaptability, as you'll be working in a dynamic environment with varying member needs. Lastly, time management and organizational skills will help you efficiently handle multiple tasks while maintaining a focus on delivering exceptional customer service.

Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package that includes Medical, Dental, Vision, Prescription, and Life Insurance. You will also be eligible for 401K with employer matching contributions, Tuition Reimbursement, and Federal Reserve Banks Holiday Schedule. And more.



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