Quality Assurance Engineer

4 weeks ago

Mesa, Arizona, United States Northrop Grumman Full time
Quality Assurance Engineer

Northrop Grumman is seeking a Quality Assurance Engineer to join our team in Mesa, Arizona. As a Quality Assurance Engineer, you will be responsible for creating and maintaining a robust product warranty program to support Aftermarket Services (AMS). You will work with Contracts to review Requests for Proposals/Quotations and provide QC/QA plan to support customer requirements and provide quality direction for solicitations.

Responsibilities:

  • Create and maintain a robust product warranty program to support Aftermarket Services (AMS)
  • Work with Contracts to review Requests for Proposals/Quotations and provide QC/QA plan to support customer requirements and provide quality direction for solicitations
  • Drive quality related policy deployment objectives for AMS department including quality metrics and progress toward quality goals including, Warranty Failures, and Out of Box (OOB) failures
  • Participate in efforts to improve metrics
  • Interface with customer personnel and facilitate the resolution of quality issues and concerns
  • Work with Operations to initiate effective containment, investigation, and countermeasure activities to prevent further defect outflow both in-house and to Customers
  • Lead investigation and liaison between internal functions and customers on technical diagnosis of root cause analysis and implementation of corrective actions with resolution of customer complaints or field failures, and developing solutions as appropriate to eliminate the recurrence of the issue
  • Oversee and support service part customer quality issues and warranty claims as necessary- working with the various departments on claims involving supplier or internal design issues
  • Collect information and research data related to quality specifications to comply with Customer requirements
  • Generate technical reports to capture investigation and to communicate issued to other departments
  • Utilize statistical methods and root cause problem solving in analyzing quality issues and quality standards
  • Provide input and recommendations for the identification and selection of improvement projects
  • Supplier visits may be required to support Customer development projects due to quality or delivery issues and / or root cause including counter measure (sometimes short notice)
  • Recommend test and inspection equipment as required to achieve quality goals
  • Represents the site to customers, quality system registrar on audits and supplied product quality-related issues
  • Monitors and drives improvements in supplier quality performance throughout the site as dictated through Strategy Deployment Goals and Objectives

Requirements:

  • Must have 6 years of relevant Quality Engineering experience
  • Will consider a bachelor's degree in technical discipline and 2 years of relevant Quality Engineering experience, or master's degree plus 0 experience
  • Minimum 2 years of experience in quality planning, tools and analysis in a manufacturing environment OR minimum 2 years of experience in applied engineering
  • Experience with Product Warranty and process documentation
  • Knowledge of various manufacturing processes: milling, turning, sheet metal fabrication, powder coat painting, and electrical/mechanical assembly
  • Strong problem solving, presentation and technical writing skills
  • Knowledge of quality principles and tools (problem analysis, statistical tools, design of experiments, reliability, control charts and other quality methodologies) with the ability to train others
  • Strong verbal and written communication skills with internal / external customers
  • Willingness to travel domestically and internationally as required
  • Basic PC skills including knowledge of MS Office products

Preferred Qualifications:

  • ASQ CQA, CQE or CQM a plus

Salary Range:

$68,500 - $102,700

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives.

In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is committed to hiring and retaining a diverse workforce.

We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

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