Quality Assurance Manager

3 weeks ago

Mesa, Arizona, United States IES Communications Full time

Job Summary:

The Quality Assurance Manager oversees a team of Quality Training Specialists to execute the activities required to meet IES training and quality standards.

Key Responsibilities:

  • Work closely with Quality Manager to establish company's quality procedures, standards and specifications for all business units.
  • Define and train quality procedures to team and operations staff.
  • Review reports done by team to ensure customer requirements are met.
  • Ensure that manufacturers' specifications are met.
  • Proactively look for ways to reduce waste and increase efficiency.
  • Set up and maintain controls and documentation procedures.
  • Monitor performance by gathering relevant data and producing data and recommendations.
  • Make suggestions for changes and improvements and how to implement them.
  • Use relevant quality tools to make sure managers and other staff understand how to improve the business.
  • Monitor team to confirm we are working as effectively as possible.
  • Be a customer advocate.
  • Mentor team members to achieve goals; professional and personal.

Requirements:

  • Operate as a team member of management.
  • Strong verbal and written communication skills.
  • Lead by positive example on policy, quality, safety, employee, ethical, and customer satisfaction attitude.
  • Must be able to work a non-standard work schedule as required to provide job, team or individual specific training.
  • For demonstration purposes, must be able to climb ladders, use hand and power tools, lift 50 pounds.
  • Must be self-motivated, positive in approach, professional and lead others to create, develop, implement and review project process improvement(s).
  • Must promote the Company culture and mission to all employees, vendors, clients and business partners.
  • Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).
  • Must have proven high skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting and quality requirements.
  • Must be able to travel within the branch territory and/or regional territory as needed.
  • Must be able to learn and teach Company and customer project management systems.

Education, Certification, License, and Skill Requirements:

  • High School diploma or equivalent.
  • Must have a minimum of three (3) years training experience or related role.
  • Must have a minimum of five (5) years project management experience in telecommunications, electrical or a related technical or construction field.
  • Prefer BICSI trainer certification.
  • Must have demonstrated knowledge of job costing, job planning, quality management, safety training and contract administration.
  • Must have working knowledge of arithmetic, algebra, geometry and their applications.
  • Skilled in numerical and statistical analysis.
  • Must be able to organize and plan your work and work of others.
  • Must be proficient with Microsoft Office (Word, Excel, PowerPoint and MS Project).
  • Must meet Company minimum driving standards.
  • Working knowledge of instructional design and adult learning theory practice preferred.
  • Must be able to lead and work as part of a team.
  • Ability to determine the kind of tools and equipment needed to do a job.
  • Possess good knowledge of arithmetic, algebra, geometry and their application.
  • Maintain technical knowledge by attending educational workshops, reviewing publications.
  • Working knowledge of construction process (bid process, project management, delegation, financial etc.
  • Must have BICSI Technician certification.
  • Prefer BICSI trainer certification.

About IES Communications:

IES Communications is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets.

IES Communications is publicly traded on NASDAQ under the symbol IESC.

As of the end of IES Communications' 2023 fiscal year ending September 30, 2023, IES Communications produced over $2.3 billion in revenue and employed over 8,400 employees at over 129 domestic locations across the United States.

IES Communications is an Equal Employment Opportunity Employer:

Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.

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