Client Success Specialist
2 weeks ago
At S&A Group, we're passionate about delivering outstanding customer experiences. As a Client Success Consultant, you'll play a vital role in ensuring our clients receive exceptional service. You'll have the opportunity to showcase your problem-solving skills, address client inquiries, and create memorable, positive interactions.
Key Responsibilities:- Respond to customer inquiries with professionalism and accuracy.
- Provide detailed information about our products, services, and pricing.
- Assist clients with benefit placement, tracking, and resolving issues or complaints.
- Maintain up-to-date customer records in our database.
- Collaborate with team members to ensure a seamless customer experience.
- 1-2 years of experience in customer support or a related field.
- Excellent verbal and written communication skills.
- Ability to handle customer inquiries and resolve issues with empathy and professionalism.
- Proficiency in customer support software and systems.
- Strong problem-solving skills and attention to detail.
$50,000 - $65,000 annually based on performance
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