Senior IT Support Specialist

4 weeks ago


Mobile, Alabama, United States Procyon TS Full time

As a key member of our Procyon TS team, you will be responsible for providing exceptional technical support to our clients. Your primary focus will be on receiving, analyzing, and submitting requests from the business, while also coordinating service between different IT teams.

Key responsibilities include:

  • Receiving and analyzing requests from the business
  • Providing in-person end-user service
  • Coordinating service between different IT teams
  • Performing troubleshooting and helping in resolutions
  • Creating documentation related to IT infrastructure
  • Providing suggestions for continual improvement
  • Researching solutions through internal and external knowledge bases
  • Testing fixes to ensure problems have been adequately resolved
  • Performing post-resolution follow-ups with Level I Technicians
  • Deploying desktops, laptops, tablets, and printers
  • Providing support for video teleconferencing and collaboration tools
  • Performing AD password resets and on-call support for critical/emergency situations


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