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International Patient Services Coordinator
2 months ago
Cedars-Sinai International embodies our organization's core values and mission, aiming to be a source of support for those in need. Our global expansion is a natural progression for Cedars-Sinai, which was established to cater to community needs. This community has now expanded worldwide, and so have we. Through our Global Services platform, we collaborate with governmental and private healthcare entities to offer consulting services, forge global partnerships, and engage in academic and strategic collaborations, all aimed at delivering world-class care to our patients and their families. We provide an exceptional benefits package that includes a 403(B), comprehensive healthcare, and generous paid time off.
Key Responsibilities:
The Patient Concierge is a vital member of the Cedars-Sinai International care team, dedicated to addressing the customer service needs of our international patients and their families. Your role will ensure a seamless process while promoting high levels of patient and customer satisfaction. You will assist international patients and families in accessing non-medical resources both within the medical center and the broader community.
Key duties include:
- Handling all customer interactions with utmost hospitality and professionalism, accommodating special requests whenever feasible.
- Resolving customer complaints and assisting with inquiries related to services, operational hours, key personnel, and directions.
- Responding to all customer requests promptly and accurately, maintaining positive and professional relationships through effective communication skills.
- Administering patient and family surveys to gather feedback.
- Preparing and mailing welcome packets containing information about Cedars-Sinai, local community resources, attractions, and activities.
- Triage incoming inquiries, providing coverage for patient lounges and telephonic communications.
- Meeting and greeting patients and their families upon arrival.
- Tracking daily lounge visitor logs and concierge services provided.
- Performing concierge services such as arranging hotel accommodations, transportation, and preparing documents for visa extensions.
- Maintaining a clean and organized lounge, including managing coffee service and restocking supplies as needed.
- Managing collaborative spaces within the lounge to ensure efficient use and excellent customer service.
- Building a network of contacts and resources to accommodate the diverse requests of our clients.
- Ensuring patient confidentiality and privacy in accordance with Cedars-Sinai policies and HIPAA regulations.
- Coordinating language access services, dietary needs, and religious accommodations for patients.
- Establishing effective working relationships with cross-functional teams.
- Fostering strong customer relationships and rapport with partners and client groups.
- Ensuring practices are inclusive of interpersonal and cultural diversity.
- Identifying and responding to both internal and external customer needs using available resources.
Qualifications:
Requirements:
- High School Diploma/GED required; Bachelor's degree in healthcare administration, hospitality management, or a related field preferred.
- A minimum of 3 years of experience in high-level customer service or hospitality, with a focus on resolving complex issues.
- Fluency in Arabic is required.
Why Choose Cedars-Sinai?
In addition to outstanding employee benefits, including health and dental insurance, paid vacation, and a 403(b), we take pride in employing the best talent. Our diverse staff reflects the multicultural community we serve, demonstrating our commitment to fostering a dynamic and inclusive environment that drives innovation.
