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Lead Technology Business Systems Analyst

2 months ago

Shoreview, Minnesota, United States Wells Fargo Full time
About this Role

Wells Fargo is seeking a highly skilled Lead Technology Business Systems Analyst to join our Contact Center as a Service (CCaaS) Agent Controls Product Team.

This is a critical role that requires a strong understanding of business systems and technology to provide strategic solutions to company-wide desktop and agent experience initiatives.

Key Responsibilities
  • Lead complex initiatives to provide desktop and agent experience solutions with broad impact for cross-functional businesses and technology teams.
  • Act as a key participant in providing strategic business solutions to company-wide desktop and agent experience initiatives, including CRM, authentication, and usability.
  • Define, lead detailed research, and evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives.
  • Make decisions in highly complex and multifaceted situations requiring a solid understanding of domain and technology applications, and which influence company-wide technology solutions.
  • Provide analysis, contribute to design, and prepare documentation around current and future state of the product.
  • Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems.
  • Lead and execute pre-production and production testing for new releases.
  • Collaborate with internal partners to help address and resolve production issues.
Requirements
  • 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • Experience working with CRM systems, usability, and product vision.
  • Design experience with IVR or desktop application using leading industry tools.
  • Contact center technology and domain experience.
  • Experience working in financial products across card products, lending, and banking.
  • Experience consulting effectively with internal and external business partners who are technical and non-technical.
  • Demonstrated technical acumen to allow for independent analytical research.
  • Experience with Agile methodology as it relates to product delivery.
  • Ability to partner effectively across functional, operational, and business lines.
  • Self-starter with ability to operate independently with minimal oversight.
  • Excellent communication skills and ability to articulate complex material to a diverse audience.
  • Strong attention to detail and accuracy.
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
  • Ability to consult, build, and maintain solid working relationships across all organizational levels.
Job Expectations
  • Ability to work on-site at one of the posted work locations.
Available Locations
  • Preferred locations listed below. Relocation assistance is not available for this position.

We Value Diversity

At Wells Fargo, we believe in diversity, equity, and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples, and visible minorities.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Company:

WELLS FARGO BANK

Req Number:

R-Updated: Sun Sep 22 03:14:18 UTC 2024

Location:

SHOREVIEW,Minnesota