Client Service Representative

1 month ago


Alexandria, Virginia, United States VCA Animal Hospitals Full time

We are seeking a highly skilled Client Service Representative to join our team at VCA Animal Hospitals. As the face of our practice, you will be responsible for delivering exceptional customer service to our clients and their pets.


Your key responsibilities will include:


Customer Service Functions:


  • Greeting visitors and answering telephones
  • Guiding clients and their pets to exam rooms
  • Scheduling and confirming appointments

Additional Responsibilities:


  • Placing outbound calls for follow-ups and reaching out to prospective clients
  • Presenting and explaining fees, including processing payments
  • Recommending, selecting, and obtaining products and services, including prescriptions
  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
  • Managing medical records, charts, reports, and correspondence
  • Hospital maintenance, including removal of animal waste, and ensuring the facility is neat and clean at all times

We offer a competitive compensation package, including medical, dental, and vision benefits, paid vacation, 401(k), and generous personal pet care discounts.


If you are a current associate, please apply through our internal career site. We are proud to be an Equal Opportunity Employer - Veterans / Disabled.



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