Social Service Team Lead

1 month ago


New York, New York, United States TemPositions Full time

Job Summary:

The Social Service Supervisor is responsible for overseeing the delivery of quality services to single adults and families in shelters, ensuring compliance with Department of Homeless Services (DHS) and NYS Office of Temporary Disability Assistance (OTDA) regulations.

Key Responsibilities:

  • Supervise Case Managers, providing coaching, training, and staff development as needed to ensure excellent service delivery.
  • Provide comprehensive case management, including individual and group counseling services, and other support services to clients in the absence of Case Managers.
  • Manage the shelter's multidisciplinary team, providing crisis intervention, overseeing day-to-day case management services, and ensuring weekly case conferences.
  • Ensure Case Managers conduct initial needs assessments with new clients within 48 hours of arrival and develop Individualized Living Plans (ILPs).
  • Ensure Case Managers receive orientation and training on maintaining the Uniform Client Chart.
  • Collaborate with community service providers to ensure clients receive essential services, including mandated substance abuse treatment and mental health services.
  • Attend CARES training sessions to stay updated on DHS regulations.
  • Develop and conduct client activities/workshops.

Requirements:

  • MSW or related degree required, with 2-3 years of experience in family and/or single adult residential counseling services.
  • At least one year of supervisory experience is required.
  • Ability to work with at-risk populations, including domestic violence survivors, clients with medical and mental health issues, and the chronically homeless.

We are an equal opportunity employer, committed to fair employment practices and diversity. We prohibit discrimination against employees, applicants, or any other covered persons based on protected characteristics.



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