Client Relationship Specialist

6 days ago


San Leandro, California, United States Grameen America Inc. Full time
About the Job

Grameen America Inc. is seeking a skilled and enthusiastic Relationship Associate to join our team. As a key member of our staff, you will play a vital role in building and maintaining strong relationships with our clients, driving membership growth, and ensuring the success of our programs.

Job Description:

  1. Relationship Management: Schedule and lead weekly center meetings with our current members, provide high-level customer service support, and build positive relationships with borrowers and members.
  2. Recruitment: Conduct outreach activities to attract, recruit, and retain new members, deliver high-quality customer service, and elevate the member experience.
  3. Financial Methodology: Monitor members' loan amounts, track loan payments, and reconcile daily payments to ensure compliance with loan criteria and company policies.

Requirements:

  • Proficiency in English and Spanish, with excellent communication skills.
  • Ability to work well in a fast-paced environment, with strong attention to detail and time management skills.
  • Knowledge of Microsoft Word and Excel, with basic problem-solving and numeric skills.


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