Customer Service Liaison

6 days ago


Livonia, Michigan, United States Gasserbush Full time

Customer Service Representative

We are seeking a highly skilled and professional Customer Service Representative to join our team at Gasser Bush Associates in Livonia, Michigan. As a key member of our inside sales support team, you will play a critical role in ensuring exceptional customer experiences and driving sales growth.

Key Responsibilities:

  • Process customer orders and ensure timely delivery of products
  • Communicate effectively with customers, sales representatives, and internal stakeholders to resolve issues and meet customer needs
  • Monitor and coordinate customer expectations and due dates to ensure seamless project execution
  • Assess problems and provide suitable solutions to maintain customer satisfaction
  • Collaborate with cross-functional teams to ensure compliance with customer expectations and company policies

Requirements:

  • High School diploma or equivalent work experience
  • Excellent written and oral communication skills, with a strong focus on customer service
  • Strong proficiency in Microsoft Office, including Word, Excel, and PowerPoint
  • Ability to work independently and as part of a team to achieve sales and customer satisfaction goals

Preferred Qualifications:

  • 1-2 years of experience in the Electrical Industry or Industrial Distribution, with a focus on customer service and sales support
  • Associates or Bachelor's degree in Business, Construction, Distribution, or a related field

What We Offer:

  • Competitive pay and benefits package, including medical, dental, vision, and 401(k) with company match
  • Opportunities for professional growth and development in a dynamic and supportive team environment


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