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RN - Hospice Director - Palliative Care Leader
1 month ago
Compass Healthcare Consulting & Placement is seeking an experienced RN Director of Patient Services to lead our Home Health Hospice Program. The ideal candidate will have a strong background in administration and clinical management, with a minimum of 6 years of professional nursing experience, including 2 years in a community setting.
The Director of Patient Services will be responsible for the overall administration and management of the daily clinical and operational functions of the Hospice Program. This includes coordinating, directing, supervising, and evaluating the coordination of patient care services consistent with the philosophy, policies, and standards of the Agency.
The successful candidate will provide leadership and coordinate the clinical activities of the interdisciplinary team, ensuring the provision of skilled IDT assessments and the implementation of coordinated clinical care by all disciplines of the Hospice and Home Care teams.
Key Responsibilities- Elicit recommendations regarding continuous improvement of patient safety from staff.
- Encourage reporting of occurrences by staff without fear of reprisal.
- Participate in the development of recommendations for improvement in patient safety based on staff recommendations.
- Participate in the implementation and monitoring of patient safety programs.
- Coordinate all activities of the interdisciplinary team.
- Provide day-to-day support to Patient Care Coordinators in management of individual interdisciplinary teams.
- Provide supervision of Patient Care Coordinator performance.
- Assist in the identification of areas for individual and agency improvement and in the development, implementation, and evaluation of plans for staff development and improvement.
- Participate in orientation and evaluation of new hospice staff and existing hospice staff who have changed roles.
- Relate staffing needs to the Hospice Administrator and Human Resources.
- Interview potential staff members, make recommendations for hiring decisions.
- Makes recommendations for personnel changes such as hires, transfers, promotions, and terminations.
- Coordinate all activities of the interdisciplinary team.
- Direct the development and review of coordinated plans of care.
- Provide consultation to staff in assessment, planning, implementation, and evaluation of patients and families.
- Monitor daily staffing practices.
- Provide direct oversight of Fee-For-Service staff scheduling and assignment to a particular team based on staffing needs.
- Direct daily oversight of Intake Staff to ensure that potential patients are appropriate for hospice benefit or for appropriate care throughout various programs within the agency.
- Assist in the process of securing adequate clinical information for admission consideration.
- Interact with referrers, including family members, to provide explanation of hospice services and to ensure safe and appropriate transition to hospice.
- Act as a liaison between the Intake office and Patient Care Coordinator and their teams.
- Participate in agency planning activities. Acts as project manager as assigned for specific project improvement initiatives.
- Serves as Administrator on Call as scheduled.
- Actively participates in Quality Assurance/Performance Improvement and Utilization Review activities.
- Conducts medical records audits, participates in needs analyses, oversees new/revised practices as assigned.
- Assists Hospice department managers and PCCs in decisions related to patient care and personnel decision making.
- Interacts with these staff members in a supportive manner throughout the organization.
- Counsels staff as needed and maintain documentation of the same.
- Represents company in professional activities.
- Monitors on-call records to assist in the identification of priority needs and plan for daily agency activities to meet these priority needs.
- Initiates measures to meet the 24/7 needs of patients and families.
- Ensures ongoing care plan and visit adjustments to meet the needs of patients during hospice episodes of care.
- Responds to patient/family concerns and as necessary, institutes actions to mitigate/resolve issues to promote optimal care.
- Works within legal, ethical practice standards to his/her position as well as Company Code of Conduct.
- Complies with appropriate policies and procedures and brings potential compliance matters to the supervisor or compliance officer.
- Participates in ongoing evaluation and development of additional programs.
- Rotates as Agency Administrator on call.
- Direct oversight of all On Call staff and On Call Availability staff.
- Coordinates scheduling of all On Call Staff and Administrator On Call Staff.
- Ongoing review of pharmacy invoices to ensure accuracy and track all invoices for completion and processing by Accounts Payable.
