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Criminal Court Support Specialist

2 months ago

Boise, Idaho, United States Ada County, ID Full time
Salary: $20.36 Hourly

Location: Boise, ID

Job Type: Full-Time with Benefits

Department: Clerk - Criminal Court

General Overview

Ada County is committed to enhancing the quality of life in our community through dedicated service. Our Clerk's Office is expanding, providing an exceptional opportunity to contribute to our mission.

We offer a comprehensive benefits package that includes excellent medical, dental, and vision insurance; generous vacation and sick leave accrual from the start; 11 paid holidays annually; participation in a top-tier state retirement system with an 11.18% employer contribution; various savings plans, including a deferred compensation 457(b) plan with up to a 3% county match; 401K plan; paid parental leave; life insurance; wellness programs; ongoing training opportunities; and career development. This robust Ada County Total Rewards package enhances the base salary by approximately 40 percent.

Our office strives to provide seamless service to the public, ensuring that interactions with our team are efficient and effective. We have developed user-friendly online resources to assist the community in accessing services without unnecessary visits or phone calls. However, our team is always available to provide support, whether it involves court processes, financial inquiries, or other services we oversee.

We are dedicated to delivering exceptional service and look forward to assisting you.

Position Summary
As a Criminal Support Specialist, you will perform clerical and support tasks essential to the court system. Your work will adhere to established guidelines and require meticulous attention to detail. You will receive training in court case management systems and customer service support. Responsibilities include processing confidential documents, scheduling hearings, implementing court policies, and providing phone support to the public and legal community.
Key Responsibilities
  • Manage workflows related to the criminal court process;
  • Ensure the timely flow of documents between clerks and judges;
  • Research records and comprehend various legal documents;
  • Create legal forms, letters, reports, and related materials;
  • Sort, stamp, record, and file diverse legal and judicial documents;
  • Maintain accurate files and records;
  • Process all types of cases and documents presented to the court;
  • Read and route incoming correspondence and prepare files for responses;
  • Explain policies and procedures to the public and legal professionals;
  • Update databases as necessary;
  • Review documents for compliance with standards;
  • Respond to inquiries via correspondence;
  • Manage databases for specific legal areas;
  • Schedule hearing dates and maintain calendars;
  • Process incoming Hearing Notices;
  • Assist in refining court procedures;
  • Collaborate with external agencies to resolve issues;
  • Participate in training sessions;
  • Assist in troubleshooting operational issues;
  • Perform specialized tasks related to sensitive court processes;
  • Answer phone inquiries from the public and agencies;
  • Operate office equipment efficiently.
Additional Responsibilities
  • Collect filing fees and fines;
  • Cross-train in other areas to provide coverage as needed;
  • Perform related duties as required.
Qualifications
  • High school diploma or equivalent;
  • Familiarity with legal procedures and terminology;
  • Proficient in computer operations;
  • Ability to follow verbal and written instructions;
  • Strong verbal and written communication skills;
  • Commitment to maintaining confidentiality;
  • Ability to foster positive working relationships;
  • Accurate handling of financial transactions.
Work Environment & Physical Requirements
  • May require lifting or moving up to 25 pounds;
  • Primarily office-based work environment;
  • Requires mobility and physical reflexes to perform tasks effectively.
Disclaimer:
To succeed in this role, an individual must be able to perform essential functions satisfactorily with or without reasonable accommodation. The above statements describe the general nature and level of work assigned to this position and are not intended to be an exhaustive list of all responsibilities, duties, and skills required. This job description does not constitute an employment agreement or contract. Management reserves the right to modify this job description at any time without notice. Ada County values its employees and offers a comprehensive benefits package designed to support the health, wellness, and long-term financial stability of our team members and their families.