Data Migration Field Support Specialist

2 weeks ago


Boise, Idaho, United States nLeague Full time
Job Summary

The Data Migration Field Support Technician will provide technical support for the Idaho Supreme Court's data migration efforts in the trial courts. This role is based in Boise, Idaho, and requires the ability to travel throughout the state.

Key Responsibilities
  • Support data migration efforts for the Idaho Supreme Court in the trial courts.
  • Install, configure, and troubleshoot standard user desktop/laptop computing hardware, printers, and peripheral devices.
  • Install, configure, and maintain software on mobile devices.
  • Manage inventory system by keeping up-to-date and accurate records of serialized asset information.
  • Correspond with users and staff concerning issue status, resolution, and task completion.
  • Collaborate with IT staff to test, troubleshoot, and validate new hardware and applications.
Requirements
  • Three years of IT support experience.
  • Experience onboarding new users to Microsoft 365, with emphasis on SharePoint, OneDrive, and Outlook.
  • Experience migrating end-user emails and documents to Outlook and OneDrive.
  • Experience troubleshooting and maintaining Windows Active Directory users, computers, and policies.
  • Experience troubleshooting Microsoft Windows 10 and 11.
  • Basic network configuration and troubleshooting skills.
Preferred Qualifications
  • Experience with Microsoft Office 2016, including exporting/importing mail, calendar, and contacts.
  • Knowledge of court processes and court information systems.
Working Conditions

The position requires the ability to travel throughout the state, with overnight stays required for travel to outlying counties. Expenses will be covered following the State of Idaho's travel policy.



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