Patient Services Representative

2 weeks ago


West Peterborough NH, United States Spoonwood Dental Partners Full time


Patient Services Representative
Join Our Front Office Team at Spoonwood Dental Partners

Are you meticulous and service-oriented with outstanding organizational abilities? Spoonwood Dental Partners is seeking a Patient Services Representative to become a key member of our vibrant front office team.

In this position, you will be essential in coordinating appointments, overseeing patient documentation, and facilitating a seamless patient journey.


About Spoonwood Dental Partners:
Spoonwood Dental Partners is a premier dental practice dedicated to delivering exceptional oral health services to our clientele.

With an emphasis on professionalism, empathy, and innovation, we aim to foster positive dental experiences and enhance the oral health of our community. Our team of committed professionals collaborates to provide tailored care in a friendly and supportive atmosphere.



Key Responsibilities:
  • Manage incoming calls and direct inquiries to the appropriate personnel
  • Schedule and confirm patient appointments, procedures, or consultations
  • Utilize office technology and software for documentation and record management
  • Maintain patient records and correspondence files
  • Welcome visitors and assist them in navigating the office
  • Collaborate with team members to ensure effective front office operations

Qualifications:
  • Minimum of 1 year of customer service experience; dental experience is advantageous
  • High school diploma or equivalent
  • Strong communication and computer skills
  • Able to prioritize tasks and work efficiently in a dynamic environment

Physical Demands:
  • Occasional walking, climbing, balancing, stooping, kneeling, crouching, or crawling
  • Frequent standing; regular sitting; use of hands for handling items; reaching with hands and arms; talking or hearing
  • Occasionally lift up to 25 pounds; frequently lift up to 10 pounds

Education and Experience:
  • High school diploma or equivalent
  • At least 1 year of customer service experience; dental experience preferred
  • On-the-job training provided

Required Skills:
  • We offer a sign-on bonus for experienced candidates from a dental background.
  • Customer Service
  • English Language Proficiency
  • Clerical Skills
  • Knowledge of Computers and Electronics
  • Administration and Management Skills

Compensation:
Hourly wage range of 18-22.

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