Medical Office Receptionist
4 days ago
Job Overview
Catalyst Physician Group is seeking a skilled Front Desk Representative to provide exceptional patient care and support services in our medical offices. As a key member of our team, you will be responsible for ensuring a positive first impression of our organization by completing the check-in process efficiently and effectively.
Key Responsibilities:
- Receive and direct phone calls, patients, and other visitors, responding to routine inquiries about practice services, hours of operation, and general questions.
- Assist with patient registration duties, collecting and verifying insurance cards, photocopying/scanning documentation, and entering changes into the practice management system.
- Schedule, confirm, and verify patient appointments, arrange follow-up visits, and referral appointments.
- Verify patient insurance information by contacting insurance carriers or utilizing automated systems.
- Perform various administrative tasks, including receiving and distributing mail, scanning patient documents into the EMR system, and providing clerical support to other departments.
- Provide excellent customer service, de-escalating situations involving dissatisfied customers and offering support and assistance.
Requirements and Qualifications:
- High School Diploma or equivalent required.
- Excellent interpersonal relations and communication skills.
- Familiarity with HIPAA and PHI regulations.
- Punctual and dependable for assigned shifts.
Preferred Experience:
- 2+ years' experience in customer service or healthcare facility preferred.
- Experience with ATHENA EMR system a plus.
Compensation and Benefits:
- Estimated annual salary: $40,000 - $50,000 based on experience.
- Competitive benefits package, including medical, dental, vision insurance, short-term disability insurance, 401(k) with employer match, health savings account options, paid holidays and PTO, and referral programs.
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