Patient Experience Specialist
5 days ago
Work Environment: Fast-paced Medical Office
Job Type: Full-time
Estimated Annual Salary: $45,000 - $60,000
Job Summary:We are seeking a highly skilled Patient Experience Representative to join our medical office team. In this role, you will be responsible for providing exceptional customer service to patients and families, responding to phone calls and emails, and coordinating patient flow to ensure efficient and timely care.
You will work closely with our healthcare team to provide accurate and timely information to patients, answer questions, and resolve issues in a professional and courteous manner.
Key Responsibilities:- Greet patients and families, checking them in for appointments and ensuring they have all necessary paperwork completed.
- Answer phone calls and respond to emails in a timely and professional manner.
- Coordinate patient flow, ensuring that patients are seen in a timely and efficient manner.
- Provide accurate and timely information to patients, answering questions and resolving issues in a professional and courteous manner.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- At least two years' experience in a medical office setting or one year of experience in a related field.
- Excellent communication and interpersonal skills, with ability to multitask and prioritize tasks effectively.
- Maturity to handle pressure from the public and healthcare professionals, while maintaining confidentiality and professionalism.
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Patient Care Specialist
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