Automotive Service Advisor

4 weeks ago


Oak Lawn, Illinois, United States Steve Napleton Auto Group Full time

We are seeking a skilled Automotive Service Advisor to join our team at Steve Napleton Auto Group. As a key member of our team, you will be responsible for providing exceptional customer service, communicating effectively with customers and technicians, and ensuring complete understanding of services rendered.

Key Responsibilities:

  • Provide quality customer service, consistently achieving excellent CSI scores.
  • Serve as a communicator between customer and technician, ensuring complete understanding in regard to services rendered.
  • Continue to keep customers informed with necessary information based on service.
  • Accurately verify warranty and service contracts.
  • Prepare and process repair orders accurately, including all costs, deductibles, and descriptions of symptoms, etc.
  • Advise customers on additional needed services, explain all benefits.
  • Effectively work with technicians who perform all automotive mechanical services.

Requirements:

  • Previous Automotive Service Advisor experience, 1 year minimum.
  • Proven track record of above average Sales and CSI scores.
  • DealerTrack experience is a plus.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Schedule:

  • Mornings/Evenings/Saturday availability.

Shift:

  • 10-hour shift
  • 8-hour shift

Preferred Qualifications:

  • Driver's License (Preferred)
  • Bilingual (Preferred)


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