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Director of Operations

2 months ago

Ridgefield, Washington, United States VanderHouwen Full time
Director of Operations Job Description

VanderHouwen is seeking a seasoned Director of Operations to lead our Property Management division in delivering exceptional service to Investor/Owner Clients and Residents. As a key member of our team, you will be responsible for driving team efficiency, profitability, and capacity for growth while creating loyalty and maximizing financial results through personalized, responsive service.

Key Responsibilities:
  • Lead and manage the Property Management Team, ensuring they meet all Key Performance Indicators (KPIs) and deliver a 5-star experience to clients.
  • Optimize team composition to ensure the right people are in the right roles, excelling in delivering exceptional service and financial outcomes.
  • Maintain cross-department harmony among Property Management teams, identifying and resolving communication gaps.
  • Develop and implement strategies to present financial maximization opportunities to Investor/Owner Clients.
  • Promptly resolve issues to minimize financial impacts, maintaining churn rates below the industry benchmark.
  • Proactively develop strategies to minimize turnover time and vacancy days, achieving an occupancy rate of 96% and turn time of 7 days for 90% of all property turns.
  • Oversee the accuracy and real-time input of all charges and fees, manage the review process for Investor/Owner Statements, and ensure 99% accuracy in Client Trust Accounting within 90 days.
  • Serve as the authority on Landlord/Tenant Law, educating the team on legal issues and risk mitigation strategies.
  • Drive Property Management and Real Estate services through strategic marketing and client engagement, achieving significant referral rates and client retention during the termination process.
Requirements:
  • Proven experience in Property Management operations at a senior management level.
  • Demonstrated ability to lead, develop, and manage high-performing teams.
  • Strong analytical and problem-solving skills with a track record of process improvement.
  • Excellent communication skills, both oral and written, with the ability to negotiate and persuade effectively.
  • High emotional intelligence, adaptable, and strategic thinker with a vision for growth.
  • Technical proficiency with Property Management software and tools.
  • In-depth knowledge of financial, legal, and IT aspects relevant to Property Management.
  • Passion for learning, a team player, and aligned with VanderHouwen's core values of excellence, respect, and integrity.
Competencies:
  • Leadership in developing people and hiring A-players while removing underperformers.
  • Exceptional relationship management skills, creating loyalty through personalized, responsive service.
  • Ability to work under pressure, meticulous attention to detail, and a proactive approach to taking initiative.

Competitive compensation package available (DOE).