Operations Director

2 weeks ago


Ridgefield, Connecticut, United States CVS Health Full time
Operations Manager Job Description

CVS Health is seeking a highly skilled Operations Manager to join our team. As a key member of the Store Management team, you will play a critical role in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.

Under the supervision of the Store Manager, you will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example. Your responsibilities will include:

Key Responsibilities:
  • Overall store management, supervision, and policy implementation
  • Sales and inventory management
  • Employee staffing, training, and development
  • Financial management
  • Customer service leadership

You will be responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store. This includes maintaining a high level of customer satisfaction, ensuring accurate and efficient sales and inventory management, and developing and implementing strategies to drive store performance.

To be successful in this role, you will need to have advanced analytical skills, computer skills, and the ability to work effectively with store crews. You will also need to have excellent communication skills, leadership, supervision, and influencing skills.

Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions:

  • Management: Lead others and work effectively with store crews. Supervise, assign and direct activities of the store's crew. Effectively communicate information to store crew and supervisors in an open and timely manner.
  • Customer Service: Assist customers with their questions, problems and complaints. Promote CVS customer service culture (greet, offer help, and thank).

Required Qualifications:

  • Deductive reasoning ability, advanced analytical skills and computer skills.
  • Advanced communication skills, leadership, supervision, and influencing skill.

Preferred Qualifications:

  • Experience as a retail manager or supervisor.
  • Education: High School diploma or equivalent preferred but not required.

Pay Range:

The typical pay range for this role is: $31.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

CVS Health offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

For more detailed information on available benefits, please visit Benefits | CVS Health


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