Spa Operations Manager

3 weeks ago


Chicago, Illinois, United States Four Seasons Hotels and Resorts Full time
About Four Seasons

Four Seasons is a world-renowned luxury hotel and resort company that prides itself on delivering exceptional guest experiences. Our team members are the driving force behind our success, and we're committed to creating a work environment that's as luxurious as our properties.

About the Role

The Assistant Spa Manager is a key member of our spa team, responsible for overseeing the day-to-day operations of our spa facilities. This includes managing staff, coordinating events, and ensuring that our spa services meet the highest standards of quality and excellence.

Key Responsibilities
  • Manage and oversee all spa areas, including front desk, treatment rooms, and relaxation lounge.
  • Interview and select job applicants, supervise and train staff, and conduct performance evaluations.
  • Administer goods, requisitions, and inventory control, ensuring smooth operation and cost-effectiveness.
  • Oversee equipment maintenance and cleanliness, coordinating with housekeeping, laundry, and engineering as needed.
  • Integrate the spa with hotel operations, staying up-to-date on spa trends and best practices.
  • Participate in staff meetings, keeping employees informed of hotel policies and changes.
  • Create retail purchase orders and organize inventory, ensuring pars and budget compliance.
  • Coordinate group bookings and conduct on-site tours, promoting the spa and its services.
  • Comply with Four Seasons' work rules and standards of conduct.
  • Work harmoniously with colleagues and supervisors, contributing to a positive and productive work environment.
Requirements
  • Passion for the health and wellness industry.
  • Excellent communication and organizational skills.
  • Ability to motivate and develop individuals and teams.
  • Proactive personality, patience, and persistence.
  • Previous hotel and spa software experience.
  • 2-4 years of club and spa supervisor/management experience.
  • College education or equivalent experience.
What We Offer
  • Comprehensive learning and development programs.
  • Competitive wages and benefits, including medical, dental, vision, and retirement plans.
  • 401(k) retirement plan with employer matching program.
  • Inclusive and diverse employee engagement and recognition events.
  • Exclusive discount and travel programs.
  • Complimentary dry cleaning for employee uniforms and employee meals.


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