Spa Operations Manager
3 weeks ago
Four Seasons is a world-renowned luxury hotel and resort company that prides itself on delivering exceptional guest experiences. Our team members are the driving force behind our success, and we're committed to creating a work environment that's as luxurious as our properties.
About the RoleThe Assistant Spa Manager is a key member of our spa team, responsible for overseeing the day-to-day operations of our spa facilities. This includes managing staff, coordinating events, and ensuring that our spa services meet the highest standards of quality and excellence.
Key Responsibilities- Manage and oversee all spa areas, including front desk, treatment rooms, and relaxation lounge.
- Interview and select job applicants, supervise and train staff, and conduct performance evaluations.
- Administer goods, requisitions, and inventory control, ensuring smooth operation and cost-effectiveness.
- Oversee equipment maintenance and cleanliness, coordinating with housekeeping, laundry, and engineering as needed.
- Integrate the spa with hotel operations, staying up-to-date on spa trends and best practices.
- Participate in staff meetings, keeping employees informed of hotel policies and changes.
- Create retail purchase orders and organize inventory, ensuring pars and budget compliance.
- Coordinate group bookings and conduct on-site tours, promoting the spa and its services.
- Comply with Four Seasons' work rules and standards of conduct.
- Work harmoniously with colleagues and supervisors, contributing to a positive and productive work environment.
- Passion for the health and wellness industry.
- Excellent communication and organizational skills.
- Ability to motivate and develop individuals and teams.
- Proactive personality, patience, and persistence.
- Previous hotel and spa software experience.
- 2-4 years of club and spa supervisor/management experience.
- College education or equivalent experience.
- Comprehensive learning and development programs.
- Competitive wages and benefits, including medical, dental, vision, and retirement plans.
- 401(k) retirement plan with employer matching program.
- Inclusive and diverse employee engagement and recognition events.
- Exclusive discount and travel programs.
- Complimentary dry cleaning for employee uniforms and employee meals.
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