Spa Operations Manager

4 weeks ago


Chicago, Illinois, United States Four Seasons Hotels and Resorts Full time
About Four Seasons

Four Seasons is a global leader in luxury hospitality, driven by a passion for excellence and a commitment to creating unforgettable experiences for our guests. Our team members are the heart of our success, and we strive to provide a world-class employee experience that fosters growth, development, and a sense of community.

About the Role

The Assistant Spa Manager is a key member of our spa team, responsible for overseeing the day-to-day operations of our spa facilities. This includes managing staff, coordinating services, and ensuring that our high standards of quality and service are consistently met.

Key Responsibilities
  • Manage and oversee all spa areas, including front desk, treatment rooms, and relaxation lounge
  • Interview and select job applicants, supervise and evaluate staff, and foster positive employee morale
  • Administer goods, requisitions, and inventories, and ensure cost-effective usage of department-related products
  • Oversee the operation of equipment and cleanliness in all spa areas, and coordinate special requirements with housekeeping, laundry, and engineering
  • Effectively integrate the spa with hotel operations, and participate in regular staff meetings to keep employees informed of hotel policies and changes
  • Create retail purchase orders, organize and facilitate monthly and quarterly retail inventory, and coordinate group bookings and on-site tours of the spa
Requirements
  • Passion for the health and wellness industry
  • Superior communication skills, with the ability to motivate and develop individuals and the team
  • Proven ability to think creatively and outside the box
  • Previous hotel and spa software computer knowledge, with 2-4 years of club and spa supervisor/management experience
  • College education or equivalent experience
What We Offer
  • Comprehensive learning and development programs to help you master your craft
  • Competitive wages and benefits, including medical, dental, vision, and retirement plans, as well as paid time off and holiday pay
  • 401(k) retirement plan with employer matching program
  • Inclusive and diverse employee engagement and recognition events all year-round
  • Exclusive discount and travel programs with Four Seasons


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