Spa Receptionist

2 weeks ago


Chicago, Illinois, United States Fitness Formula Clubs Full time
Job Summary

We are seeking a part-time Spa Receptionist to join our team at Fitness Formula Clubs. As a Spa Receptionist, you will be responsible for providing exceptional customer service, maintaining a clean and safe environment, and ensuring a smooth experience for our guests.

Key Responsibilities
  • Greet guests by name and with a smile
  • Provide a clean, safe, and healthy environment for guests
  • Maintain cleanliness of the spa's front desk, shop, and tanning areas
  • Answer incoming calls and direct them accordingly in a professional manner
  • Maintain constant communication with spa staff regarding appointment bookings
  • Book appointments and take payment upon completion of applicable service(s)
  • Maintain an accurate cash drawer and balance cash register at the close of each shift
  • Connect with clients via phone for reminder and confirmation calls
  • Serve as an expert on Recovery Lounge products and services
  • Educating clients on the Recovery Lounge services, including medical benefits and precautions
  • Respond to guests' questions and concerns as needed
  • Provide additional support to other departments as needed
What We Offer
  • Insurance - Medical (only for Full time employees), Dental and Vision insurance through UnitedHealthcare
  • Company-paid Life Insurance (only for Full time employees)
  • 401K - with company match
  • Professional Development Reimbursement - FFC will match 50% of the cost for an activity up to a maximum reimbursement amount of $200 allowed during the calendar year
  • We provide fitness instructor training and significant discounts on these educational programs (Pilates, Group Fitness, Personal Trainer, Yoga)
Other Perks of Working at FFC
  • Complimentary Club Membership to use any of our FFC locations
  • Open Door Policy - Your managers and the corporate team all have an open door policy
  • Diverse and Inclusive Culture - Our team is composed of people from different walks of life who bring their thoughts, ideas, and perspectives to form a welcoming environment
  • 25% discounts on Spa, Retail, and Fitness classes for all employees
  • Employee appreciation programs
  • Various fringe benefits such as Nationwide Pet Insurance, Ventra Benefit Program (pre-tax dollars), T-Mobile Unlimited Talk, Text, and Data, phone plans for only $30 per line (up to 4 lines) and more

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