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Technical Support Associate
2 months ago
We are seeking a highly skilled and bilingual Client Services Support Specialist to join our team at Bold Integrated Payments. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.
Job Responsibilities:- Client Support: Respond to client inquiries, resolve issues, and provide accurate documentation to satisfy client requests.
- Account Management: Create and manage client accounts, including merchant account creation in Salesforce.
- Communication: Regularly communicate with internal teams, including sales, business development, and other departments as necessary.
- Problem-Solving: Research and resolve complex issues that arise, while speaking with clients simultaneously.
- Documentation: Record all work in the CRM management tool, Salesforce, and create descriptive cases for department specialists.
- Language Skills: Must be fluent in Spanish and English (verbal and written).
- Experience: Previous work experience in a Customer Service role and previous Salesforce experience.
- Skills: Excellent organizational skills, solution-oriented, self-motivated team player with strong analytic and problem-solving skills.
- Time Management: Ability to manage time effectively, comprehend complex information, and multi-task to resolve problems.
- Communication: Strong communicator with the ability to clearly and concisely present information, both verbally and written.
- Office Setting: Must be able to sit in an office setting for long periods of time.
Bold Integrated Payments is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business needs. We are committed to providing a supportive and inclusive work environment for all employees.
