Shift Leaders

3 days ago


Wilmington, Delaware, United States Dunkin' Full time

Shift Leader Job Summary

We are seeking a skilled Shift Leader to join our team at Dunkin' Donuts. As a Shift Leader, you will be responsible for leading a team of Crew Members to deliver exceptional guest service and execute operational standards.

Key Responsibilities:

  • Team Environment: Foster a positive team culture by communicating effectively, providing feedback, and recognizing achievements.
  • Operations Excellence: Prioritize guest satisfaction by driving a sense of urgency and reinforcing the use of systems and procedures.
  • Profitability: Ensure restaurant standards and marketing initiatives are executed during shift, and monitor labor costs, food costs, and cash.

Qualifications:

  • Skills: Fluency in English, math, and writing skills, with restaurant, retail, or supervisory experience preferred.
  • Required Competencies: Guest Focus, Passion for Results, Problem Solving and Decision Making, and Building Effective Teams.

About Dunkin' Donuts:

Dunkin' Donuts is a leading quick-service restaurant chain that serves a variety of hot and cold beverages, as well as baked goods and sandwiches. We are committed to delivering exceptional guest service and operating with integrity.


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