Diagnostic Service Specialist
2 days ago
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.
We're always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe, providing crucial information for patient care decision making.
Job SummaryWe're seeking a skilled Diagnostic Service Specialist to join our team. As a key member of our Diagnostic Division, you'll provide technical support solutions, including installation, corrective, pre-emptive and proactive maintenance, to ensure customer satisfaction and loyalty.
You'll work closely with sales, marketing, and other functional areas to achieve customer loyalty and economic profitability. Your expertise will be essential in troubleshooting and resolving complaints reported by customers on complex instruments.
Key Responsibilities- Provide on-site support to Abbott Diagnostic Division customers, supporting field personnel and district business objectives.
- Direct and mentor other Field Service Representatives.
- Troubleshoot and resolve complaints reported by customers on complex instruments.
- Understand and follow Quality System procedures, accurately documenting complaint resolution.
- Understand and practice regulatory and compliance procedures.
- Maintain a safe work environment, following laboratory safety guidelines.
- Schedule and complete routine preventive maintenance, installations, and other updates provided by Abbott.
- Bachelor's degree or equivalent relevant experience required.
- Proficiency in local language required.
- Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology preferred.
- Practical experience of interfacing with customers preferred.
At Abbott, you'll have access to career development opportunities, a comprehensive benefits package, and a dynamic work environment. Join our team and build a fulfilling career with a global leader in healthcare.
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