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Healthcare Support Technician I
2 months ago
Position Summary
A Healthcare Support Technician I (HST I) is required in the General Medicine Unit (7 Bedtower). The HST I serves a dual function as both a Nursing Assistant I and a Health Unit Coordinator.
7 Bedtower is a 15-bed unit designed for acute patients with diverse diagnoses and multiple co-morbidities within the medicine department. On this unit, staff will employ holistic nursing care through a multidisciplinary approach, which is essential for achieving quality patient outcomes. Leadership in 7 Bedtower is committed to fostering individual growth opportunities for team members by understanding their professional interests and aspirations. We advocate for a positive and secure work environment where teamwork encourages collaboration.
*This role is eligible for our Nursing Support Incentive Program, which offers $5,000 distributed over a three-year commitment. For more details about the program, please refer to our resources.
This is a full-time position, requiring 36 hours per week with 12-hour rotating shifts (7am-7:30pm and 7pm-7:30am), including weekend and holiday rotations. The position comes with a comprehensive benefits package, including PTO hours accrued based on hours worked. Attendance at a mandatory week-long hospital orientation, held bi-weekly, is required.
Orientation Schedule:
Monday and Tuesday - In-person from 8am to 4:30pm; Wednesday - 8am to 10am Online & in-person from 1pm to 5pm; Thursday and Friday - Virtual.
Key Responsibilities:
1. Assist physicians and healthcare providers during routine examinations and procedures, as well as procure necessary equipment and supplies.
2. Review patient care documentation critically, noting any significant changes in the patient's condition, and report immediately to a registered nurse or physician.
3. Perform various clerical tasks, including organizing and prioritizing workload, greeting and directing visitors, researching information as requested by nurses and physicians, reviewing orders for logic and clarity, revising orders as needed, answering telephone/patient call lights, transcribing physician orders, and maintaining medical records. Conduct routine quality assurance audits, safety checks, and inventory of supplies. Provide administrative and clerical support, including performance improvement audits and data entry.
4. Offer clinical support assistance, including cleaning the work area, maintaining office equipment, troubleshooting common software and hardware issues, changing linens, checking supply inventory, restocking supplies, transporting patients/supplies/specimens, and assisting in the orientation of new employees and students.
5. Deliver direct personal care to patients as outlined in care plans, including bathing, dressing, feeding, and assisting with ambulation. Measure and record vital signs, as well as patient height and weight. May be responsible for specimen collection, skin preps/scrubs, catheter care, capillary blood glucose checks, simple wound care, range of motion exercises, and/or postural drainage.
6. Reinforce routine education provided to patients by the registered nurse or physician and document patient understanding of instructions. Distribute patient education materials as requested by patients and/or healthcare providers.
Additional Information:
Education Requirements:
● High School diploma or GED
Licensure/Certification Requirements:
● Listed as Nurse Aide I Registry with the North Carolina Department of Health and Human Services.
● Basic Life Support (BLS) for Healthcare Provider certification.
Professional Experience Requirements:
● One year of clerical or customer service experience and six months of related nursing assistant experience, which may include a nursing assistant course or an equivalent combination of education, training, and experience.
Knowledge/Skills/Abilities Requirements:
● Must be fluent in verbal and written English. Ability to develop computer skills if not already competent.
Job Details:
Legal Employer: STATE
Entity: UNC Medical Center
Organization Unit: 7 West Heart & Vascular
Work Type: Full Time
Standard Hours Per Week: 36.00
Salary Range: $24.63 per hour (Hiring Range)
Work Assignment Type: Onsite
Work Schedule: Rotating
Exempt From Overtime: No
This is a State position employed by UNC Health Care System.
UNC Health promotes equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
