Area Business Manager

2 days ago

Grand Rapids, Michigan, United States Hanger Clinic Full time
Job Title: Area Business Manager

At Hanger Clinic, we are seeking an experienced Area Business Manager to lead our business operations in multiple clinics. As a key member of our team, you will be responsible for overseeing the day-to-day work of our Office Administrative staff and interfacing with Revenue Cycle Management.

Key Responsibilities:
  • Manage day-to-day clinic operations and administrative staff to ensure achievement of daily, weekly, and monthly goals for patient care, sales, revenues, cash, and accounts receivable.
  • Establish and maintain relationships with payors to deliver the highest standards of customer service and customer satisfaction.
  • Oversee overall financial management, planning, systems, and controls for the organization.
  • Review work to measure meeting of objectives; WIP/CSR, inventory, and fabrication tracking.
  • Maintain quality assurance programs to ensure patient satisfaction with practice services as related to the office staff and clinical documentation.
  • Interface with Hanger functions (real estate, IT, accounting) to address information/service needs.
  • Perform other related project, system, and analytical duties as required.
  • Enforce compliance with HIPAA Privacy Rules to ensure the privacy and security of protected health information.
  • Control/reduce the occurrence of administrative staff turnover through feedback and communication to measure job satisfaction and increase morale.
  • Drive effective use of front office systems and technology, including system conversions and introduction of new tools to improve administrative work processes.
  • May manage clinic expenses and materials to meet or exceed budget projections.
  • May develop and execute short- and long-term sales and marketing strategies appropriate to meet and exceed performance goals, enhance referral sources, and expand revenue opportunities.
  • Manage special projects as requested by the Regional/Market leadership.
  • Manages and motivates the administrative and business operations office staff in several clinics.
Requirements:
  • Associates degree or equivalent work experience. Bachelor degree in accounting, finance, and/or healthcare management preferred.
  • Minimum of six years' experience of operations management in a healthcare setting, prefer 8 years in Orthotics and Prosthetics.
  • Minimum 5 years' experience hiring, supervising, training, and coaching others. Supervising/managing experience in a multi-site environment preferred.
  • A valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.
Additional Success Factors:
  • Strong interpersonal skills and supervisory skills.
  • Strong understanding of financial and accounting practices.
  • Some knowledge of orthotics and/or prosthetics patient care management.
  • Strong knowledge of state, federal, and regional collection and reimbursement laws where applicable and Accounts Receivable (A/R) and cash collection principles.
  • Strong working knowledge of healthcare reimbursement rules and regulations.
  • Ability to develop, coordinate, and present training programs.
  • Ability to provide written reports on Accounts Receivable (A/R) analysis and any other job-related topic as needed.
  • Experience managing staff, expense budgets, billing, and collections.
  • Demonstrated record of addressing customer/patient issues.
  • Required to be proficient in Windows-based office technologies (ex. Word, Excel).
Our Investment in You:
  • Competitive Compensation Packages.
  • 8 Paid National Holidays & 4 additional Floating Holidays.
  • PTO that includes Vacation and Sick time.
  • Medical, Dental, and Vision Benefits.
  • 401k Savings and Retirement Plan.
  • Paid Parental Bonding Leave for New Parents.
  • Flexible Work Schedules and Part-time Opportunities.
  • Generous Employee Referral Bonus Program.
  • Mentorship Programs- Mentor and Mentee.
  • Student Loan Repayment Assistance by Location.
  • Relocation Assistance.
  • Regional & National traveling CPO/CO/CP opportunities.
  • Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest.

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