Retail Operations Manager

6 days ago


Burbank, California, United States Tierra Del Sol Foundati Full time

The Retail Operations Manager will be responsible for overseeing all aspects of the Tierra del Sol Thrift Store. This includes managing the store's daily operations, ensuring excellent customer service, and maintaining a clean and safe environment.

Key Responsibilities
  • Manage store hours, staff schedules, and volunteer coordination
  • Oversee cash handling, inventory management, and point-of-sale system maintenance
  • Ensure compliance with safety protocols, financial procedures, and business standards
  • Identify and manage donations, storage, and inventory levels

This role requires strong organizational skills, excellent written and verbal communication skills, and the ability to work effectively in a fast-paced environment.

Participant Services

The Retail Operations Manager will work 35 hours per week, Wednesday-Sunday. A 30-minute working lunch break is provided when actively supporting clients. These hours and duties are subject to change.

Qualifications

  • A minimum of an Associate's degree in Social Services, Rehabilitation, or Psychology, or equivalent experience
  • At least 2-3 years of retail experience with a proven track record of excellent customer service
  • Experience working with developmentally disabled individuals is highly desirable
  • Familiarity with task analysis and positive behavior support techniques is essential
  • Bilingual Spanish skills are preferred
  • Proficiency in Microsoft Office, specifically Word, PowerPoint, and Excel

Estimated Salary: $45,000 - $55,000 per year, depending on location and experience. We offer a competitive salary and benefits package that reflects our commitment to employee satisfaction and success.



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