Front Desk Customer Service Representative

11 hours ago


Burbank, California, United States StepStone Hospitality Full time
About the Role

We are looking for a dedicated and detail-oriented Front Desk Customer Service Representative to join our team at StepStone Hospitality. In this role, you will be responsible for providing exceptional customer service, handling front desk operations, and ensuring a seamless guest experience.

Your primary responsibilities will include registering and assigning rooms to guests, issuing room keys and providing instructions, and sorting and tracking incoming mail and messages. You will also transmit and receive messages using all communication avenues and answer inquiries related to hotel services, registration, shopping, dining, entertainment, and travel directions.

To succeed in this role, you must have excellent communication and mathematical skills, as well as a strong working knowledge of office software and procedures. You should also be able to accurately report information, assist with various office tasks, and scrupulously follow all company policies and procedures.

We offer a competitive salary range of $17.66 - $19.00 DOE, depending on experience, and a positive work environment that values teamwork and professional growth.

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