Insurance Billing Specialist

2 weeks ago


Shenandoah, Iowa, United States Shenandoah Medical Center Full time
Job Overview

1. Professional Communication: This role requires effective and courteous interaction with patients, customers, and team members to ensure high-quality service and support for patient care.

  • Handles account setup and registration through various methods, ensuring accurate demographic and insurance details are collected.
  • Actively listens to patients to fully understand their needs.
  • Exhibits warmth and empathy towards patients and colleagues through appropriate communication.
  • Demonstrates a commitment to assisting patients and colleagues by recognizing and addressing their needs.
  • Identifies and reports any discrepancies or issues to management promptly.
  • Provides mentorship to new employees as needed.
  • Works collaboratively with a multidisciplinary team to advocate for patients and ensure quality care and satisfaction.
  • Accurately gathers necessary data using departmental systems.
  • Ensures proper patient identification upon account completion.

2. Compliance and Knowledge: Maintains a thorough understanding of policies and procedures to meet departmental and regulatory requirements.

  • Applies knowledge and critical thinking to ensure fair treatment of all patients.
  • Promotes a secure environment for protecting patient health information.
  • Adheres to regulatory standards such as OSHA, JCAHO, and HIPAA.
  • Understands and participates in trauma system protocols as necessary.
  • May take on additional responsibilities during emergencies as required.

3. Customer Service Excellence: Provides exceptional support to enhance patient experiences.

  • Ensures positive public relations and interactions.
  • Acts as a resource for patients and hospital staff, enhancing the registration experience.
  • Delivers accurate information to customers through various communication channels.
  • Handles phone inquiries with professionalism and patience.
  • Assists with administrative tasks as needed.
  • Communicates effectively with relevant parties to resolve patient account issues.

4. Additional Responsibilities: Performs other related duties as assigned.



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