Supervisor - Billing Office

3 weeks ago

Shenandoah, United States Shenandoah Medical Center Full time
Job DescriptionJob Description

1. Develop and implement training guidelines and resources.

  • Ongoing training and education of staff
  • Perform successful new employee orientations
  • Design, implement and communicate process and guideline changes
  • Implement new protocols to assure staff understanding
  • Assists all team members questions efficiently and effectively
  • Perform monthly educational in-service to staff regarding changes and updates
  • Implementing and maintaining monthly quality reviews to ensure accuracy.

2. Respond to requests in a timely manner to allow for accurate and efficient flow of problem solving.

  • Identify issues as they arise.
  • Contact outside vendors or suppliers to provide or obtain information and resolve issues
  • Communicate progress and resolution to staff
  • Maintains a high level of confidentiality referencing verbal and written communication. Shares information only with those who have a need to know.

3. Manages and performs employee relations functions effectively to promote a positive work environment, influence retention and enhance communication.

  • Ensures effectiveness in the application of employee relations within their areas of accountability.
  • Develops, supports, and actively seeks activities and establishes an environment that promotes recognition and retention for employees.
  • Communicates effectively and provides feedback to staff which may include participation in department meetings, individual employee meetings, rounding, etc.
  • Addresses employee issues in an effective and timely manner.
  • Recognize, take action and report deficiencies in a timely manner.
  • Refers to policies and procedures with employees, as necessary.
  • Completes annual performance appraisal process for staff

4. Maintains and demonstrates working knowledge to carry out policy and procedure to effectively comply with departmental, organizational, regulatory, and agency needs.

  • Utilizes knowledge and critical thinking to equitably apply policy and procedure to all patients and customers.
  • Promotes secure environment for the procurement of patient’s protected health information (PHI).
  • Complies with regulatory requirement such as OSHA, JCAHO, and HIPAA.

5. Provides exceptional customer service support.

  • Ensures outstanding public relations.
  • Ensures that contacts are positively enhanced by serving as a resource for patients, families of patients and hospital management and staff.
  • Provides accurate information to all customers by phone or other communication media.
  • Answers telephone calls and related questions in a professional manner and with patience and maturity.
  • Communicates effectively with department contacts, patients and management to thoroughly investigate and resolve issues.
  • Works with positive attitude and shows commitment to co-workers and organization.

6. Supports Revenue Cycle Director

  • Assists with fiscal related responsibilities as assigned (e.g., billing, reconciling, supply cost, cost containment, etc.).
  • Works closely with the Billing Manager on special projects
  • Development and communication of protocols

7. Maintains current knowledge of all Federal/State billing regulations and guidelines as well as the major payer plans by utilizing all resources.

  • Current Issues, Program Memorandums, Med-Learn Matters articles, Change Requests, CPT/HCPCS codes, and other regulatory documents.
  • Maintains orderly and accurate files, Medicare manuals, insurance manuals, etc.
  • Files paperwork and claims information in a timely manner.
  • Manages and updates logs as required.
  • Maintains responsibility for compliance with the transactions and code sets regulations.

8. Performs new hire training

  • Develops new hire training materials with approval from the Billing Manager.
  • Provides one-on-one training with new hires
  • Develops training calendar for new hires and communicates the calendar with the new hires and Manager.

9. Conducts monthly quality reviews of each Biller per Business Office standards.

10. Tracks, trends, and reports on staff productivity weekly with the aid of the Business Office Director.

11. Performs other duties as assigned.

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