Account Manager
7 days ago
Job Summary:
We are seeking a highly motivated and organized Account Manager to join our team at Consolidated Electrical Distributors. As an Account Manager, you will be responsible for owning multiple customers' books of business, ensuring customer satisfaction, and providing sales support.
Key Responsibilities:
* Proactive customer account management: Assign specific customer accounts and be accountable for those customers having a consistently positive experience with Company every day.
* Write up customer orders, engage in pricing and availability discussions.
* Create processes and strategies to help customers stay organized and informed, and to make it easy for the customers to provide forecasting for their upcoming needs.
* Engage in ongoing learning and training in solar equipment to give customers advice on products and product alternatives.
* Provide insight into purchasing decisions for the Company team based on conversations with customers and a well-established customer relationship.
* Provide customer service to walk-in retail customers; handling cash/credit sales transactions.
* Telephone sales support – answer customer questions, take orders, give directions, route calls, take messages.
* Prepare/pick sales orders in support of the warehouse team.
* Give input on marketing, events and broader customer communications; update lobby displays and stock literature in showroom.
Requirements:
* Previous customer service and/or administrative experience is required (1+ years strongly preferred)– retail, hospitality, restaurant, etc. preferred, but office experience will be considered as well
* Computer proficiency is required
* Demonstrated ability to provide high level of customer service and handle multiple priorities at once is essential
Preferred Qualifications:
* Bachelor's degree in related field
* OR 2 years industry experience
Working Conditions:
Conditions vary and will include warehouse, office and external environments. Activities will include lifting, sorting, standing, possible extreme heat/cold conditions. Office work may include sitting for extended periods. May include some travel – both by car and by air.
Supervisory Responsibilities:
No
Essential Job Functions:
This role is an excellent opportunity for a motivated and organized individual to grow with our company and take on new challenges.
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