Account Management Specialist
4 weeks ago
The Branch Client Service Manager III is a key position within our global brokerage team at Gallagher, responsible for delivering exceptional service to both internal and external clients. This role involves day-to-day account management of an assigned group of accounts within a Branch, with a focus on consistently meeting or exceeding CSO revenue benchmark expectations.
Key Responsibilities- Manage an assigned group of accounts to ensure high-quality and efficient service delivery.
- Build and solidify relationships with existing clients through exceptional ongoing care and support.
- Partner with the Production team to lead the renewal process, ensuring the best possible solution is delivered to clients in a timely and high-quality manner.
- Secure existing business and drive the sale of additional services and lines of coverage.
- Cultivate relationships with key stakeholders within client organizations, including buyers and day-to-day client representatives.
- Bachelor's degree with 5+ years of client service and/or claims management experience, or High School degree/GED with 10+ years of client service and/or claims management experience.
- 1+ years of supervisory experience.
- Appropriate licensing as required.
- Previous insurance knowledge and experience managing client relationships.
- Solid financial acumen.
- Proficient in using technology as a tool to maximize productivity and quality.
- Strong written and verbal communication skills.
- Comfortably engages others in consultative discussion.
- Effectively manages/balances multiple and sometimes competing priorities.
- Works in a self-directed manner.
Gallagher offers a competitive salary, great teams, and exciting career opportunities, as well as a wide range of benefits, including:
- Medical/dental/vision plans, which start from day one.
- Life and accident insurance.
- 401(K) and Roth options.
- Tax-advantaged accounts (HSA, FSA).
- Educational expense reimbursement.
- Paid parental leave.
- Digital mental health services (Talkspace).
- Flexible work hours (availability varies by office and job function).
- Training programs.
- Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing.
- Charitable matching gift program.
- And more...
Gallagher values inclusion and diversity, and it's embedded into the fabric of our organization. We believe that all persons are entitled to equal employment opportunity and prohibit any form of discrimination based on protected characteristics.
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