Customer Service Representative

3 weeks ago

Santa Ana, California, United States Collectors Full time
Job Description

Job Title: Customer Relations Specialist

Job Summary:

We are seeking a highly skilled Customer Relations Specialist to join our team at Collectors. As a key member of our Customer Relations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.
  • Collaborate with Operations and other departments to find appropriate solutions for customer responses.
  • Provide accurate, valid, and complete information by using department protocols to our customers.
  • Resolve queries by clarifying the customer's issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem.
  • Maintain accounts by processing customer adjustments.
  • Continuously update department spreadsheet of incoming orders.
  • Escalate unresolved issues to the appropriate lead/supervisor.

Requirements:

  • High school diploma or equivalent; college degree preferred.
  • At least 4 years of relevant customer relations experience.
  • Strong problem-solving skills.
  • Excellent communication skills.
  • Excellent listening skills and an empathetic voice and manner.
  • Organized, detail-oriented, and possess strong interpersonal skills.
  • Knowledgeable in Google Workspace systems.
  • Knowledgeable utilizing Salesforce preferred.

Physical Requirements:

  • Sitting.
  • Walking.
  • Standing.
  • Bending neck.
  • Hand Use.

Compensation:

The reasonable estimated hourly range for this position is $20.50. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set.

Benefits:

  • Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision.
  • 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals.
  • Vacation: All full-time employees are eligible for paid vacation.
  • Holiday Pay: All regular, full-time employees are eligible for ten company-paid holidays.
  • Employee Discounts: Employees receive discounts on select grading services for approved submissions.
  • Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs.

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