Operations Control Officer
6 days ago
The primary function of the Operations Control Officer is to effectively manage the Security Operations Center, which oversees the Security department's activities across all levels, from routine to emergency situations. This role requires extensive knowledge of hospital and department policies and procedures, as well as city and state laws, to efficiently and safely direct and coordinate the actions of security officers, hospital support personnel, and outside agencies.
Key Responsibilities- Apply extensive knowledge and experience to operate all security equipment, including CCTV systems, fire alarm systems, security alarm monitoring systems, emergency assistance monitors, door controllers, cameras, audio systems, and security computer systems.
- Efficiently and safely direct and coordinate the actions of security officers, entrance attendants, and hospital support personnel.
- Manage the Security department's extensive communications network, including telephone, airphone, radio channels, and walk-in traffic.
- Provide assistance to walk-in traffic for temporary key control, directions, miscellaneous problems, and security-related issues.
- Initiate communications with supervisors and administrators to provide information and updates regarding potential problems, changing conditions, and concerns for the safety and welfare of hospital patients, visitors, employees, and property.
- May be required to patrol the campus on foot and in vehicle (or on a bike as assigned) to observe suspicious activities and security violations.
- Accept and perform various duties at assigned posts and provide assistance to patients, visitors, and employees, enforcing hospital rules, regulations, and policies as necessary.
- May make arrests for felonies or misdemeanors, depending on PA 330 status, and write hospital and/or City parking tickets where authorized.
- High School Diploma or equivalent.
- Successful completion of Operations Control Officer training program.
- Successful completion of practical competency program for the Operations Control Officer.
- 2 years of relevant experience, with 2-3 years of hospital security experience preferred.
- LIC-Driver's License - STATE_MI State of Michigan Upon Hire.
- CRT-Automated External Defibrillator (AED) - UNKNOWN Unknown 90 Days.
- CRT-First Aid - AHA American Heart Association 90 Days.
- CRT-Basic Life Support (BLS) - AHA American Heart Association Or CRT-Basic Life Support (BLS) - ARC American Red Cross.
- LIC-Michigan Concealed Pistol License - STATE_MI State of Michigan Upon Hire.
- CRT-PA330 Certification - MCOLES Michigan Commission on Law Enforcement Standards 90 Days.
- Previous dispatcher experience.
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