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Hotel Operations Manager

2 months ago

Niagara Falls, New York, United States Element Development LLC Full time
Hotel Front Office Supervisor Job Description

We are seeking a highly motivated and experienced Front Office Supervisor to join our team at the Courtyard by Marriott.

Key Responsibilities:

  • Assist the General Manager in overseeing all aspects of hotel operations, including front desk, housekeeping, and maintenance.
  • Supervise and support front desk staff to ensure efficient and friendly service during check-in, check-out, and throughout guest stays.
  • Handle guest complaints and resolve issues promptly and professionally.
  • Monitor room availability, rates, and occupancy to maximize revenue.
  • Assist in managing budgets, financial reports, and performance metrics.
  • Train and mentor staff to uphold high standards of service and operational efficiency.
  • Ensure compliance with all health and safety regulations and hotel policies.
  • Lead other departments to maintain smooth operations and enhance guest satisfaction.
  • Assist with scheduling, payroll, and administrative tasks.

Requirements:

  • Proven experience as a Front Office Supervisor, Assistant General Manager, or in a similar role in the hospitality industry.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent customer service and problem-solving abilities.
  • Proficiency in hotel management software and Microsoft Office Suite.
  • Ability to work flexible hours, including nights, weekends, and holidays.
  • High school diploma or equivalent required; degree in Hospitality Management or related field preferred.

Benefits:

  • Company negotiated health, dental, and vision insurance available.
  • Paid time off.
  • Employee discounts on hotel stays and services.
  • Opportunities for professional development and career advancement.