Help Desk Support Coordinator

5 days ago

SaintBrieuc, Bretagne, United States PEG Full time
Job Title: Help Desk Support Coordinator

PEG, LLC is seeking a highly motivated and detail-oriented Help Desk Support Coordinator to join our team. As a Help Desk Support Coordinator, you will be responsible for providing exceptional support to our employees, vendors, and clients, while building a rewarding career.

Key Responsibilities:
  • Coordinate Help Desk support requests to ensure timely completion and document resolution steps.
  • Work with PEG staff to set up technology and troubleshoot issues.
  • Perform maintenance on existing software programs to ensure efficiency.
  • Collaborate with the Automation Team to understand software updates and communicate them to internal employees and external clients.
  • Assist in coordinating automation processes and analyzing company and user needs to develop solutions.
  • Constantly challenge automation processes to increase efficiencies and reduce operating time.
  • Assist with Mobile Device Management, including issuing devices, replacing devices, and troubleshooting issues.
  • Build and maintain workstations, inventory company technology equipment, and update policies.
  • Assist in planning, coordinating, and consulting with vendors for hardware/software purchases and product services.
  • Work with IT Contractor and PEG Operations to install and configure computer hardware, operating systems, and applications, and train end-users on new technologies.
  • Contribute to team effort by cross-training in multiple departments to assist in project deadlines.
Requirements:
  • Associate Degree in Computer Science, Information Technology, or equivalent work experience.
  • 1-2 years of professional experience working in a Help Desk Support Role.
  • Strong experience with modern Windows-based systems and Microsoft Office Suite.
  • Demonstrated ability to prepare comprehensive project documentation.
  • Familiarity with IT technologies such as networking, security, backup and recovery, and VPN.
Benefits:
  • 20 Annual Paid Days Off (12 Days of PTO, Birthday PTO, & 7 Company Paid Holidays).
  • Company Sponsored Medical Insurance with up to 50% off the monthly premium.
  • Dental & Vision Insurance.
  • 401(k) Retirement Plan with up to a 4% company match vested immediately.
  • Basic Life & Supplemental Life.
  • Short-Term & Long-Term Disability.
  • Accident & Pet Insurance.
  • Corporate Sponsored Events.
  • PEG LLC is an Equal Employment Opportunity Employer.

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