Technical Support Specialist II
3 days ago
US Tech Solutions, Inc. is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
About the JobWe are seeking a highly skilled Technical Support Specialist II to join our team at US Tech Solutions, Inc. in Johnston, IA.
Job SummaryThe successful candidate will provide front-line technical support and information to dealers and customers on Intelligent Solutions Group (ISG) product-related inquiries, issues, and concerns. This role requires strong communication and interpersonal skills, as well as experience with customer service and support.
Responsibilities- Provide technical support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system.
- Create and maintain support tools/solutions available online.
- Work with a variety of products, including MyJohnDeere/Website-Dashboard, JDLink, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, JDLink Terminals, AutoTrac, and machine guidance.
- Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.
- High comfort level and experience with consumer software applications.
- Strong computer and troubleshooting skills.
- Ability to work off-shift hours and occasional holidays to support the business.
- Knowledge of agriculture customers.
- Agriculture operations experience, including Precision Farming experience.
- Prior work experience in Agriculture or Technology dealer channels.
US Tech Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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