Customer Support Specialist II

3 days ago


Johnston, Iowa, United States Sunrise Systems Inc Full time

The Enterprise Contact Center at Sunrise Systems Inc. is seeking a Customer Support Specialist II to provide front-line technical support to customers via multiple channels, including telephone, email, and chat. As a key member of our team, you will be responsible for resolving product-related inquiries, issues, and concerns while optimizing customer satisfaction and retention.

Estimated Salary: $45,000 - $60,000 per year

This role offers a unique opportunity to work with a dynamic team, utilizing your excellent communication skills, negotiation, and conflict resolution abilities. With 6+ months of customer service/support experience and proficiency in Microsoft Office products, you will be well-equipped to handle the demands of this position.

The ideal candidate will have strong computer, research, and troubleshooting skills, with the ability to work flexible hours, including occasional holidays to support the business. In addition, knowledge of agriculture, turf, and utility vehicles would be a valuable asset in this role.

Sunrise Systems Inc. offers a comprehensive benefits package, including retention bonuses after 6, 12, and 18 months of employment, as well as pay increases based on performance. This is an excellent opportunity to advance your career in customer support and enjoy a fulfilling work-life balance.



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