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Customer Experience Specialist II
2 weeks ago
Kelly Services empowers individuals to discover new opportunities and achieve their career goals. In this role, you'll be part of a dynamic team that prioritizes employee growth and success.
Compensation Package:
This position comes with a competitive salary, retention bonuses after 6, 12, and 18 months, and regular pay increases based on performance. The benefits package includes a supportive work environment, a structured training program, and ongoing mentorship.
Your Responsibilities:
As a Customer Service Representative, you'll handle inbound calls from customers and dealers, make outbound calls to research and follow up on customer inquiries, document interactions in our internal case management system, and maintain a high level of productivity (approximately 15-20 calls per day).