Truist Leadership Institute Guest Services Representative
4 days ago
Job Summary:
The Guest Services Representative will provide exceptional client service to both internal and external clients at the Truist Leadership Institute. This role will serve as the primary point of contact for guests, addressing requests and complaints to ensure guests are satisfied.
Key Responsibilities:
- Provide exceptional client service to both internal and external clients.
- Maintain a positive attitude even when dealing with difficult situations.
- Prepare for guest arrivals and departures according to Leadership Institute procedures.
- Anticipate guests' needs.
- Efficiently address guest requests and complaints.
- Abide by and meet all safety and Occupational and Safety Health Administration (OSHA) requirements and standards.
Requirements:
- High school diploma or equivalent.
- 3 years of experience in customer service, preferably in a full-service hotel environment.
- Familiarity with hospitality industry standards.
- Ability to work with minimum supervision, while meeting tight deadlines with strong attention to detail.
- Strong problem-solving and critical thinking skills.
- Ability to endure light physical labor.
- Ability to deal discreetly with confidential or sensitive information.
- Excellent interpersonal skills and the ability to deal effectively with diverse people.
- Demonstrate a high level of integrity and ethical standards.
- Excellent verbal and written communication skills.
- High degree of professionalism.
- Flexibility to work shift schedules including nights and weekends as seen necessary.
Preferred Qualifications:
- Bachelor's degree in Hospitality Management.
- Experience in working in the front of the house of a hotel.
- Experienced in various property management systems and the systems they interface with.
Working Conditions:
- Sitting: Frequently (25% - 50% of the time).
- Standing: Frequently (25% - 50% of the time).
- Walking: Occasionally (Less than 25% of the time).
- Bending: Occasionally (Less than 25% of the time).
- Lifting: Up to 10 lbs.
Benefits:
Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.
Truist is a Drug Free Workplace.
-
Winston-Salem, North Carolina, United States Truist Inc Full timeAs a Guest Services Representative for Truist Leadership Institute, you will serve as the primary point of contact for guests, addressing their requests and complaints to ensure their satisfaction.Key Responsibilities:Efficiently address guest requests and complaints.Provide exceptional customer service and ensure guest satisfaction.Work collaboratively with...
-
Customer Service Representative
1 week ago
Winston-Salem, North Carolina, United States Truist Full timeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Truist. As a Guest Experience Specialist, you will be responsible for delivering exceptional client service to all Leadership Institute guests. Your primary point of contact will be addressing requests and complaints to ensure guests are satisfied.Key...
-
Customer Service Representative
1 week ago
Winston-Salem, North Carolina, United States Truist Full timeAs a Customer Service Representative at Truist, you will be the primary point of contact for guests, addressing their requests and complaints to ensure their satisfaction. This role requires strong communication skills, attention to detail, and the ability to work independently with minimal supervision.Key responsibilities include:Efficiently addressing...
-
Internal Auditor II
1 month ago
Winston-Salem, North Carolina, United States Truist Full time{"title": "Job Description", "content": "Job SummaryAs a skilled Internal Auditor II at Truist, you will play a critical role in ensuring the effectiveness and efficiency of our internal controls. Your expertise will help identify and mitigate risks, ensuring the integrity of our financial systems and processes.Key ResponsibilitiesLead client interviews and...
-
Data Quality Analyst
1 week ago
Winston-Salem, North Carolina, United States Truist Inc Full timeJob SummaryThe Data Quality Analyst will be responsible for reviewing and assessing the accuracy and quality of data within assigned enterprise data entities. This includes analyzing data compared to source information, identifying and escalating data quality problems, and making recommendations for remediation.Key ResponsibilitiesAssist with the...
-
Internal Auditor
1 month ago
Winston-Salem, North Carolina, United States Truist Full timeJob SummaryWe are seeking a highly skilled Internal Auditor II to join our team at Truist. As an Internal Auditor II, you will play a critical role in ensuring the effectiveness and efficiency of our internal controls and risk management processes.Key ResponsibilitiesPrepare for and lead effective client interviews and document interview results via...
-
Data Quality Analyst
4 days ago
Winston-Salem, North Carolina, United States Truist Inc Full timeJob SummaryThe Data Quality Analyst will be responsible for reviewing and assessing the quality and accuracy of data elements within assigned enterprise data entities. This includes measuring and auditing large volumes of varying data for quality and evaluating the business impact of specific identified issues.Key ResponsibilitiesAssist with the...
-
Process Engineer I
2 weeks ago
Winston-Salem, North Carolina, United States Truist Inc Full timeJob DescriptionThis position is responsible for designing and implementing process-oriented solutions and ensuring adequate change management and adoption across all levels of the organization.The successful candidate will be responsible for driving results, enabling and supporting their teammates, and working at the tactical level to manage identified...
-
Senior Financial Reporting Manager
1 week ago
Winston-Salem, North Carolina, United States Truist Inc Full timeJob SummaryWe are seeking a highly skilled Senior Financial Reporting Manager to join our team at Truist Inc. This role will be responsible for managing a variety of accounting and financial reporting activities, ensuring the accurate and timely preparation, review, production, and distribution of internal and external corporate and bank financial reports...
-
Guest Care Center Representative
1 month ago
Winston-Salem, North Carolina, United States Lowes Foods Full timeAbout the RoleWe are seeking a highly skilled Guest Care Center Representative to join our dynamic team at Lowes Foods. As a key member of our corporate office call center, you will be responsible for providing exceptional service to our guests and hosts, ensuring a seamless and personalized experience.Key ResponsibilitiesSupport the growth of our eCommerce...
-
Guest Care Center Representative
3 weeks ago
Winston-Salem, North Carolina, United States Lowes Foods Full timeOverviewWe're seeking a skilled Guest Care Center Representative to join our dynamic team at Lowes Foods. As a key member of our corporate office call center, you'll provide exceptional service to our guests and hosts, leveraging your strong communication skills and ability to work in a fast-paced environment.ResponsibilitiesSupport the growth of our...
-
Seasonal Server Position
1 week ago
Winston-Salem, North Carolina, United States Legends Hospitality Full timeAt Legends Hospitality, we are seeking a Seasonal Server to join our team at Truist Stadium, home to the Winston-Salem Dash baseball team.The ideal candidate will provide exceptional guest service to our club members, ensuring a memorable experience for all.Responsibilities include:Providing drink and food service during events at the stadiumOffering...
-
Guest Services Ambassador
3 weeks ago
Winston-Salem, North Carolina, United States Novant Health Full timeJob SummaryThe Guest Services Representative serves as the face of Novant Health, providing exceptional service to patients and their loved ones. This role is responsible for greeting patients and visitors, providing direction, and communicating hospital guidelines and policies.Key ResponsibilitiesProvide a warm and welcoming environment for patients and...
-
Customer Service Representative
1 week ago
Winston-Salem, North Carolina, United States Lowes Foods Supermarket Full timeKey Responsibilities:As a Customer Service Representative at Lowes Foods Supermarket, you will be responsible for providing exceptional guest service and ensuring a seamless checkout experience.Key Skills:Excellent communication and interpersonal skillsAbility to work in a fast-paced environmentStrong problem-solving and conflict resolution skillsJob...
-
Front Desk Representative
3 weeks ago
Winston-Salem, North Carolina, United States Summit Hospitality Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Summit Hospitality Group. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProvide personalized service to guests,...
-
Server - Club Level Ambassador
1 week ago
Winston-Salem, North Carolina, United States Legends Hospitality Full timeJob SummaryWe are seeking a skilled Server to join our team at Legends Hospitality. As a Server on the Club Level, you will provide exceptional guest service to our club members, ensuring a memorable experience at Truist Stadium.Key ResponsibilitiesProvide personalized service to guests, exceeding their expectations.Follow Legends Service Standards to ensure...
-
Guest Service Team Lead
1 month ago
Winston-Salem, North Carolina, United States Lowes Foods Full timeJob SummaryAs a Guest Service Leader at Lowes Foods, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our guests.Key ResponsibilitiesProvide product and service information to customersTrain guests about the facilities and its amenitiesIdentify and assess customers' needs to achieve excellent...
-
Guest Service Team Lead
1 month ago
Winston-Salem, North Carolina, United States Lowes Foods Full timeJob SummaryAs a Guest Service Leader at Lowes Foods, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our guests.Key ResponsibilitiesProvide product and service information to customersTrain guests about the facilities and its amenitiesIdentify and assess customers' needs to achieve excellent...
-
Bilingual Customer Service Representative
5 days ago
Winston-Salem, North Carolina, United States GC Services Full timeCustomer Service Representative Job SummaryWe are seeking a skilled Customer Service Representative to join our team at GC Services. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience.Key Responsibilities:Provide exceptional customer...
-
Customer Service Representative
1 month ago
Winston-Salem, North Carolina, United States Wingstop Restaurants Full timeDeliver World Class Service at WingstopAs a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, providing authentic, positive, and genuine experiences for our guests. Your responsibilities will include:Greeting guests and interacting with them in a friendly and professional mannerAnswering phone calls and taking...