Guest Care Center Representative

1 week ago


WinstonSalem, North Carolina, United States Lowes Foods Full time

Overview

We're seeking a skilled Guest Care Center Representative to join our dynamic team at Lowes Foods. As a key member of our corporate office call center, you'll provide exceptional service to our guests and hosts, leveraging your strong communication skills and ability to work in a fast-paced environment.

Responsibilities

  • Support the growth of our eCommerce business through order management and online/chat support
  • Collaborate with cross-functional departments to provide guest feedback, insights, and escalate issues to improve our overall guest experience
  • Analyze and develop creative solutions based on guest feedback
  • Assist field personnel with troubleshooting and solutions for technology systems, marketing programs, promotions, and more
  • Work with store hosts and internal resources to facilitate guest satisfaction

Qualifications

  • Proven strong guest service orientation and skills
  • Excellent oral and written communication skills, with the ability to articulate with guests via telephone
  • Proven ability to follow policies, accept internal controls, and work within given rules
  • Proficient with personal computers, Microsoft Word, and Excel programs
  • Ability to maintain confidentiality at all times
  • Good analytic and critical thinking skills necessary
  • Proven ability to handle pressure and maintain a pleasant and courteous manner
  • Ability to multi-task with ease, think clearly, be objective in decision making, and work as a team player
  • Ability to sit, use a PC, and interact via telephone and e-mail for long periods of time, with occasional lifting of up to 25 lbs.
  • Bilingual fluency is preferred
  • Must be able to work flexible shifts, including evenings and weekends

Benefits

As a valued member of our team, you'll enjoy a comprehensive benefits package, including medical, dental, and vision coverage, automatic 401(k) enrollment with company match, pension plan, and more.



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