Wireless Customer Success Representative

3 hours ago


San Jose, California, United States TM Management Group Full time
Job Summary

We are seeking a highly motivated and results-driven Wireless Customer Success Representative to join our team at TM Management Group. As a Wireless Customer Success Representative, you will be responsible for directly engaging with customers to communicate information regarding available business-specific products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process.

Key Responsibilities
  • Provide pertinent product and service information to customers
  • Directly consult with customers to understand their wants and needs and provide curated recommendations that address both
  • Develop and build relationships with new customers
  • Answer and address questions and concerns in the most efficient way and escalate concerns to the appropriate department or team member
  • Overcome objections respectfully and professionally
  • Ensure complete satisfaction throughout the entire experience
  • Receive customer feedback regarding the products, services, and sign-up process to relay to upper management and improve the customer experience
  • Attend daily meetings and training sessions to build upon product knowledge, learn new customer service tactics, and stay up to date on available promotions
Requirements
  • 1-3 years of successful sales, customer service, cold-calling, or client relations experience
  • Possess a solution-oriented mindset with the ability to overturn objections and answer technical questions, address customer's needs, and react quickly
  • Excellent presentation, negotiation, and verbal communication abilities
  • Independent and self-motivated, but can also work effectively in a team setting
  • Work with a multitude of people both externally and internally with customers and team members
  • Outstanding time management, prioritization, and organization skills


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