Customer Service Account Analyst

1 month ago


Cincinnati, Ohio, United States Sun Chemical Full time
{"title": "Customer Service Account Analyst", "description": "About the Role

Sun Chemical is seeking a highly skilled Customer Service Account Analyst to join our North American Customer Services team. As a key member of our team, you will be responsible for providing exceptional support and expertise to our customers, managing their accounts, and resolving any issues that may arise.

Key Responsibilities
  • Manage a portfolio of customer accounts, ensuring timely and accurate order fulfillment
  • Act as a liaison between Sales, Supply Chain, Manufacturing, Product Management, and Logistics to resolve customer inquiries and issues
  • Develop strong relationships with customers, sales teams, and other functional areas within Sun Chemical
  • Identify potential issues and work proactively to resolve them
  • Monitor customer open orders and shipments, as well as other relevant data
Requirements
  • 2-3 years' experience in a Business to Business environment with a proven track record of servicing internal and external customers
  • Customer-focused with strong interpersonal skills
  • Ability to use critical thinking skills to help solve problems or generate new ideas
  • Excellent level of proficiency in business communication, including strong verbal and written communication skills
  • Proficient Microsoft Office skills (Word, Excel, Outlook)
What We Offer

Sun Chemical offers a range of market-competitive total rewards, including merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match, and life insurance.

We are an equal employment opportunity employer and welcome applications from diverse candidates.

", "lang_code": "en-US"}

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