Customer Service Representative

4 weeks ago

Cincinnati, Ohio, United States Community Choice Financial Family of Brands Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and ensuring that our customers receive the best possible service.

Key Responsibilities
  • Provide personalized support to customers throughout the loan and pawn process, ensuring that their needs are met and exceeded.
  • Assist with customer account management, including accepting payments, monitoring, and managing customer appointments.
  • Work collaboratively with colleagues to meet performance standards, leveraging business-to-business partnership opportunities and participating in in-store and community events.
  • Develop and maintain strong relationships with customers to build new business, maintain store profitability, and enhance brand loyalty and recognition.
  • Enter and maintain accurate customer information in our Point-of-Sale system.
  • Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
  • Participate in ongoing training to stay up-to-date on our products and processes.
Requirements
  • High School Diploma or equivalent required.
  • Excellent verbal and written communication skills.
  • Ability to maintain a professional and courteous behavior with customers and peers.
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems.
  • Must be at least 18 years of age (19 in Alabama).
  • Ability to successfully pass a criminal background check required (certain state and local applicant exemptions may apply).
Preferred Qualifications
  • Six months of customer service and/or cash handling experience.
  • Experience in retail, financial services, loans, banking/bank teller, or service industry.
What We Offer
  • A comprehensive new hire training program designed to help set you up for success.
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development.
  • Paid on-the-job training & professional development programs.
  • Multiple coverage levels for Medical, Dental, & Vision.
  • Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more.
  • Traditional 401(k) and Roth 401(k) with Company match.
  • Options for Flexible Spending Accounts and Health Savings Accounts.
  • Basic and AD&D Life Insurance.
  • Optional pet insurance.
  • Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance.
  • Paid Time Off (Accrue approximately 6* days in your first year of employment, plus additional days in following years. Eight days in CA, CO, AZ, MI, and OR.)
  • Diverse Culture and Inclusive Environment.

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