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Client Relations Specialist

2 months ago

Pasadena, Texas, United States Mitsubishi Chemical Specialty Resins Full time

Company Overview:

Mitsubishi Chemical Specialty Resins is a leading entity in the chemical industry, operating since 1992 and headquartered in Pasadena, Texas. Our extensive portfolio includes over 100 specialty resin products that cater to more than 40 diverse market segments, particularly in coatings, inks, and adhesives.

Our Workforce:

At Mitsubishi Chemical Specialty Resins, our employees are our greatest asset. Our dedicated team, comprising production technicians, scientists, and customer service professionals, is committed to fostering innovation and ensuring customer satisfaction, making us a top employer in the Texas region.

Our Operations:

We pride ourselves on having state-of-the-art manufacturing facilities equipped with the latest technology in suspension polymerization. Our focus on innovation enables us to produce advanced acrylic resin products that meet the evolving needs of our customers.

Our Offerings:

Our resins are integral to the functionality of everyday products, from high-tech electronics to essential packaging solutions. We are dedicated to delivering high-quality materials that support various industries, including automotive and consumer goods.

Position Summary:

The Client Relations Specialist plays a crucial role in our Sales & Distribution department, facilitating customer orders, nurturing client relationships, and supporting sales initiatives to enhance business growth.

Key Responsibilities:

  • Process customer and distributor orders efficiently using internal systems.
  • Maintain clear communication with clients to provide updates on order status and expedite deliveries.
  • Collaborate with marketing and sales teams to ensure accurate information regarding customer accounts and product availability.
  • Prepare special reports and project activities as requested by management.
  • Assist in resolving customer issues related to product availability and service discrepancies.
  • Develop and maintain comprehensive customer data files to ensure accurate order processing.
  • Work closely with the Customer Service team and other departments to ensure seamless operations.
  • Coordinate logistics for product transportation, ensuring compliance with company standards.
  • Adhere to the company's Safety, Internal Control, and Quality Management Systems.

Qualifications:
  • Minimum of 5 years of experience in Customer Service within a chemical manufacturing environment.
  • Bachelor's degree is preferred.
  • Proficient in Microsoft Office Suite; familiarity with SAP is advantageous.
  • Detail-oriented with strong mathematical skills.
  • Experience with CRM software such as Salesforce is a plus.
  • Strategic thinking and advanced problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Self-motivated and reliable, with a commitment to achieving business objectives.

Compensation and Benefits:

The salary for this role ranges from $26 to $28 per hour, depending on experience. Our comprehensive benefits package begins on the first day of employment and includes employee assistance programs and tailored learning and development opportunities.