Guest Services Representative

2 weeks ago


Roseburg, Oregon, United States Super 8 Full time
Job Overview

Position Summary

As a Front Desk Agent, you will be the first point of contact for guests, responsible for welcoming and registering them, ensuring a pleasant stay, and managing their accounts upon departure. Key duties include:

  • Welcoming guests with a friendly demeanor and providing exceptional service throughout their visit.
  • Handling guest check-ins and check-outs efficiently and courteously.
  • Managing reservations, including modifications and cancellations.
  • Assisting with inquiries regarding hotel services, amenities, and local attractions.

Qualifications & Experience

• A high school diploma or equivalent is required; relevant college coursework is a plus.

• Previous experience in a hotel or similar environment is preferred.

• A positive attitude and a commitment to delivering excellent customer service.

• Strong multitasking abilities and attention to detail.

• Effective communication skills to convey information clearly.

• Ability to quickly assess situations and make informed decisions.

• Capability to handle stressful situations with composure.

• Proficiency in basic arithmetic and financial data handling.

• Familiarity with Microsoft Office applications.

• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Benefits

Post introductory period benefits for full-time associates (30+ hours/week):

  • Paid Time Off (PTO) as per state requirements.
  • Paid vacation after one year of service.
  • Eligibility for medical, dental, and vision coverage.
  • Team member benefits at Super 8.

Part-time associates also receive:

  • Paid Time Off (PTO) as per state requirements.
  • Team member benefits at Super 8.

Key Responsibilities

• Greet and assist all guests in a friendly, service-oriented manner.

• Maintain professional appearance and adhere to uniform standards.

• Ensure regular attendance in accordance with company policies.

• Follow all operational procedures to promote a safe and efficient environment.

• Manage the telephone switchboard and ensure all performance standards are met.

• Process guest requests for information, mail, and messages promptly.

• Maintain knowledge of hotel rates, packages, and special promotions.

• Understand and implement emergency procedures as necessary.

• Perform additional duties as assigned to support hotel operations.

General Information

This job description serves as a guideline and may be modified as needed. The associate may be required to perform other reasonable business duties as assigned by management.



  • Roseburg, Oregon, United States Super 8 Full time

    Job OverviewPosition SummaryThe Front Desk Agent plays a crucial role in ensuring a welcoming and efficient experience for guests. This position involves greeting and registering guests, delivering exceptional service throughout their stay, and managing the settlement of accounts upon departure. Key responsibilities include guest registration, reservation...


  • Roseburg, Oregon, United States Super 8 Full time

    Job OverviewPosition SummaryAs a Front Desk Agent, you will play a vital role in ensuring a welcoming atmosphere for our guests. Your primary responsibilities will include greeting and registering guests, providing exceptional service throughout their stay, and managing the checkout process efficiently.Key ResponsibilitiesWelcome guests upon arrival and...


  • Roseburg, Oregon, United States J Lindeen Brown - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions to meet their insurance and...


  • Roseburg, Oregon, United States Roseburg Operations LLC Full time

    Job Description**Job Summary:**We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Roseburg Operations LLC. As a key member of our operations team, you will be responsible for providing exceptional customer service and administrative support to our clients.Key Responsibilities:Customer Service: Respond to...


  • Roseburg, Oregon, United States Roseburg Operations LLC Full time

    Job Description**Job Summary:**We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Roseburg Operations LLC. As a key member of our operations team, you will be responsible for providing exceptional customer service and administrative support to our clients.Key Responsibilities:Customer Service: Respond to...


  • Roseburg, Oregon, United States Enterprise Mobility Inc Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Assistance Representative Sr (CAR Sr) at Enterprise Mobility Inc.This part-time position is located at a large home city branch or airport location, where you will provide a high level of customer service by assisting both internal and external...


  • Roseburg, Oregon, United States MKM Hotels Full time

    Job SummaryAs a Front Desk Agent with MKM Hotels, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesGuest...


  • Roseburg, Oregon, United States Umpqua Bank Full time

    About the RoleIn this position, you will be responsible for delivering exceptional customer service to clients contacting Umpqua Bank via various channels. Your primary goal will be to assist customers with their inquiries, resolve issues, and provide information about Umpqua Bank's products and services.Key ResponsibilitiesRespond to customer inquiries...


  • Roseburg, Oregon, United States Rentokil Terminix Full time

    About the RoleWe are seeking a highly motivated and results-driven Business Development Representative to join our team at Rentokil Terminix. As a Business Development Representative, you will be responsible for identifying and pursuing new business opportunities, building relationships with key decision-makers, and driving sales growth.Key...


  • Roseburg, Oregon, United States Umpqua Bank Full time

    About the Role:In this role, you will deliver exceptional service to customers contacting Umpqua Bank via various channels. You will assist customers with reporting fraud, filing disputes, resolving issues, providing information, and identifying opportunities to strengthen the customer relationship through suggesting Umpqua Bank products and services.Key...


  • Roseburg, Oregon, United States Sportsman's Warehouse Full time

    About the RoleSportsman's Warehouse is seeking a highly motivated and customer-focused individual to join our team as a Cashier/Customer Service Associate. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing sales transactions, and maintaining a clean and organized store environment.Key...


  • Roseburg, Oregon, United States First Community Credit Union of Oregon Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Teller at First Community Credit Union of Oregon.Key Responsibilities:Provide exceptional customer service to members, ensuring a positive and personalized banking experience.Assist members with financial transactions, account inquiries, and other...


  • Roseburg, Oregon, United States Conifer Revenue Cycle Solutions Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Access Representative II to join our team at Conifer Revenue Cycle Solutions. As a Patient Access Representative II, you will play a critical role in ensuring the smooth and efficient registration process for patients, while also providing exceptional customer service and support.Key...


  • Roseburg, Oregon, United States Comparion Insurance Agency Full time

    About the RoleWe are seeking a highly driven and performing salesperson to join our team as a Sales Agent at Comparion Insurance Agency. As a Sales Agent, you will be responsible for building strong relationships within local communities and organizations, while maintaining open lines of communication for future sales opportunities.Key...

  • Assistant Manager

    3 days ago


    Roseburg, Oregon, United States Planet Fitness Full time

    Job SummaryThe Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional member experience as well as a financially successful club.Key ResponsibilitiesStaff Management: Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives, Trainers,...


  • Roseburg, Oregon, United States Aviva Health Full time

    Job OverviewSalary: $18.33ABOUT AVIVA HEALTH:Aviva Health is a vibrant and mission-focused federally qualified health center (FQHC). We are dedicated to delivering comprehensive and empathetic healthcare services, taking a holistic approach to address the medical, behavioral health, dental, and social service needs of our patients. As a crucial healthcare...


  • Roseburg, Oregon, United States Aviva Health Full time

    Job OverviewSalary: $18.33 per hourABOUT AVIVA HEALTH:Aviva Health is a vibrant and mission-oriented federally qualified health center (FQHC). We are dedicated to delivering comprehensive and compassionate healthcare services, taking a holistic approach to address the medical, behavioral health, dental, and social service needs of our patients. As a crucial...

  • Room Attendant

    2 weeks ago


    Roseburg, Oregon, United States Super 8 Full time

    Job OverviewAre you passionate about providing exceptional hospitality? We are seeking dedicated individuals who are reliable, hardworking, and committed to excellence in our Housekeeping department.Position SummaryThe Housekeeper plays a crucial role in ensuring that guest rooms, hallways, and common areas are maintained to the highest standards of...


  • Roseburg, Oregon, United States MKM Hotels Full time

    Are you passionate about the Hospitality sector? If you are a trustworthy, dependable, and dedicated individual who thrives in a team environment, we have a rewarding opportunity for you.Position: Room Attendant at MKM HotelsOverview:Accountable for ensuring that guest rooms, corridors, and communal areas are kept clean and welcoming.Daily servicing of guest...


  • Roseburg, Oregon, United States Ace Cash Express Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Ace Cash Express. As a Sales Associate, you will play a critical role in providing exceptional customer service and driving sales growth.Key ResponsibilitiesCustomer Service: Provide top-notch customer service to our clients, ensuring their needs are met...